I just wanted to take the time to send you a profound Thank You for your excellent and incredibly fast response to my urgent phone call on Thursday evening 6th July.
British Gas had just told me that could not visit that day as confirmed due to their engineer being out of area and that they could not actually get to see me until the following Tuesday. This was totally unacceptable as I have a rather old washing machine that was leaking water all over the kitchen floor. I decided that I finally needed to bite the bullet and get a new machine however I needed a good quality machine replacement and needed to have it plumbed in and the old one removed as soon as possible.
When I rang you Thursday evening I fully expected that you would not be able to get a machine installed until the next Monday at the earliest however I was very pleased that not only could you call me back within a few minutes with the exact make and model I required, at a price better than available online I may add, but you also fitted me into your very busy schedule and came over to see me on the Saturday afternoon.
It was an awkward integrated unit but you speedily removed the old machine with a minimum of fuss and fitted the new machine in a very short space of time and completely cleared up after yourselves.
Such exceptional service and customer care is very rare to find nowadays and I felt it was the least I could do to send you an e-mail to express my thanks.
You can rest assured that whenever any of my friends , family or colleagues mention they need any sort of kitchen appliance I will personally recommend you in the highest terms.
Thank you once again.
Testimonial Ref: 7454
Mr & Mrs Magee - Burley in Wharfedale
We were very impressed with the service your men gave today. My wife said there could not have been any less fuss or the job, any better done. Thank you; we will certainly use you in future.
Testimonial Ref: 7384
Five star service from Whitakers. Keith arrived promptly following our request to repair our washing machine. He was professional, efficient and friendly. He identified the fault, ordered the parts and returned to complete the repair as soon as the parts arrived. Excellent communication throughout with Keith and Luke who kept us fully informed throughout the process. Outstanding customer service which exceeded our expectations.
Testimonial Ref: 7141
Having used Whitakers of Shipley on many occasions, I felt confident to seek advice from them when planning my kitchen remodel. I outlined my kitchen design space, financial limitations and basic requirements. What I received in return was excellent advice on the range of products that would best suit my needs; From the Neff oven (with a hide-n-slide + self-cleaning function) to the Fisher & Paykel Twin Dishdrawer (which works beautifully in narrow galley kitchens ) I was more than impressed. The product which I was most excited about was the Quooker Boiling Water Tap. Having access to instant boiling water and being able to do away with some ‘counter clutter’ while saving money on heating was one of the best suggestions yet – It has become somewhat of a party trick and a talking point.
The team at Whitakers delivered everything on time and with great care. Support and advice was also freely offered when I needed help during the installation process.
I can’t rate Whitakers of Shipley highly enough. My new kitchen looks spectacular, they worked within my budget and exceeded my expectations. I’m already planning my next purchase - no high end kitchen is complete without some superb KitchenAid appliances.
Testimonial Ref: 6064
I purchased a washing machine from Whitakers on Tuesday. Richard Whitaker told us they could fit on Thursday between 10am - 12pm, Andy and Mariusz arrived bang on 10am; what lovely young men they were, nothing was too much trouble. My washing machine is integrated. They had to take the door away for some alterations and said they would bring it back next week but they did the alterations in their dinner hour and brought it back the same afternoon. Congratulations Whitakers on such good customer relations and workmanship.
Mrs L Johnson
Testimonial Ref: 6525
Mike Hargreaves - Guiseley
Just to let you know how pleased we are with the new cooker and the friendly, polite and very efficient service provided by your staff whilst fitting the appliance.
Testimonial Ref: 6398
Just wanted to say a big thank you for all your help with our new washing machine.
The guys that fitted it yesterday were very helpful, quick and efficient. They even did a quick repair job on the plinth which I hadn't asked them to do.
Could you just confirm the length of your guarantee please.
Happy New Year to everyone,
Testimonial Ref: 6182
We just want to let you know what a good job your chaps did in delivering our fridge freezer yesterday afternoon. They negotiated our tight kitchen entrance with careful thought.
Mariusz the Polish guy was especially endearing and perfectly reflected Whitaker's customer service ethos - ie that nothing was too much trouble! It was clear that English wasn't his first language, but his temperament and communication skills were absolutely spot on.
Testimonial Ref: 5406
Carl Williams - Penarth, Wales
Brilliant customer service from Richard at Whitakers. I purchased an ex display integrated coffee machine and at first, I was concerned that because it was ex display that it may have some superficial damage to it but Richard was true to his word and when it was delivered it was perfect and exactly how he described it. On top of that I had other issues with installing other appliances which I didn't purchase from Whitakers, but Richard was only to pleased to help and advise as well so just want to say a huge thanks and I wouldn't hesitate to purchase from you again.
Testimonial Ref: 5095
What fantastic customer service we received. Order and paid for on Monday and up & running in the salon on Tuesday morning. Great customer care. Thank you so much and we will definitely be using you again!
Salon Owner, Yazz Number One Hair Studio, Leeds
Testimonial Ref: 4335
Miss Katie McFadden - Calverley
I just wanted to pass on my thanks and positive feedback about Luke and the service we have received from him over the last couple of weeks.
We initially met Luke when we came into the shop with quite a broad brief. Very quickly, he helped us to know what options were available. He took our details and the next day emailed us with a very comprehensive quote. Since then he has emailed us with very clear quotes, setting out several options he could offer us. I cannot speak highly enough of him.
Please pass on my thanks. I have no hesitation whatsoever in recommending him and indeed your company to others in the future.
Testimonial Ref: 4177
I cannot give Whitakers of Shipley customer service enough praise. Their help, advice & efficiency are second to none.
Their willingness to help provide the individuals needs are outstanding. They are extremely efficient and understanding. They spent time listening to the customers requirements & do everything within their power to make sure you get the correct appliance to suit the customers needs.
Very grateful thanks
Testimonial Ref: 3322
Thank you so much for sorting ot my fridge freezer today. Your lads were early and so polite and helpful. They were extremely careful and made a very thorough job of fitting the lovely fridge freezer.
Please thank them again from me, they are a credit to your company.
Testimonial Ref: 2638
Hi Richard & Team
Thank you so much for your fantastic service - The washer is working fine and thank you for coming out on a Saturday Evening. My family has been buying appliances from you for decades and your service never waivers - great staff. You are always my recommendation to anyone for anything. My partner and I run a small specialist business ourselves and service at a fair (not the cheapest price) is what sorts the wheat from the chaff.
Many thanks to you all once again.
Testimonial Ref: 2088
Thoroughly professional and friendly service. Excellent knowledge on all electrical products in store. Delivery on products was prompt and on day specified. No hard sell and guidance on product/s required. Will recommend Whitakers to anyone wanting a competitive price, quality electrical items and after sales service.
Thank you very much.
just a quick email to say how impressed we were with the courteous and professional manner of Mariusz and Keith who installed our new dishwasher today. This was no surprise as we have bought an appliance from you before and would not consider going anywhere else. Your level of customer care from initial telephone contact to delivery and installation is excellent.
I was very impressed with the service given by Whitakers, from ordering, delivering and fitting. They did what they said, which is rare in this day and age . Generally service is poor from other companies, not by this company. Brilliant, thanks very much.
Mrs Patricia Moore - Eastburn
I just wanted to say thank you, for both your excellent engineers and how you managed to get me a good deal on my dishwasher. I will always pass on your details if anyone asks me where to buy or get their appliances repaired. Thank you once again, and please pass my thanks to Mariusz and Andy.
Testimonial Ref: 7457
Thank you for the invoice. The washer is installed and my first load is already in. The two man delivery/installation team were great; very friendly and helpful. They were quick and efficient too.
Testimonial Ref: 7260
We bought an integrated Blomberg fridge freezer from this company, they could not have done anything any better than they did. The sale, delivery and installation were all done with great professionalism. We are very happy with the product and would recommend this company to anybody. Well done!
Testimonial Ref: 6783
Dear Whitakers of Shipley,
Thank you once again for the efficient way you've dealt with my request for a new fridge. The fridge was quickly & efficiently installed within two or three days of my order being taken.
Testimonial Ref: 6645
Shirley Quarmby - Saltaire
The level of customer service provided by Whitakers has been outstanding. In combination with being competitve on price, Richard and his team have demonstrated they are in a league of their own. Richard’s level of knowledge of the products I was interested in made my decision process so much easier alongwith several, free of charge, site visits to ensure I had the right solution for the space available. I was extremely grateful for this support and attention to detail. Nothing was too much trouble. When it came to the installation of my appliances, the installation engineers, Mariusz and Andy, were extremely polite, efficient and skilled at what needed to be done. A slight subsequent adjustment was required to one appliance and this was sorted out by them the very next day with the same efficiency and courtesy. Again, with nothing being too much trouble. Thank you Richard, Luke, Mariusz and Andy. You have a very happy customer!
Testimonial Ref: 6255
I would like to thank you very much for your work in fitting an oven, gas hob and cooker hood. Once we had made our choice, the order was processed very quickly and the installation completed equally swiftly, just two days before Christmas. The job was done very efficiently and effectively, but also with due care to detail. The installation of the hood was tricky in that the wall behind the cooker is tiled and it seemed inevitable that the tiling would suffer from the installation of the hood; however, such was the care taken that the tiling looks brand new. The same care was taken with the cooker and hob. The engineer was prompt, courteous, and helpful, explaining everything to me clearly and answering my questions carefully. From start to finish, a perfect job!
Testimonial Ref: 6026
I just wanted to compliment Whitaker's on staff members Andy and Mariusz (Polish Gentleman) who have just fitted our new fridge. They were courteous and very efficient. A real asset to your company. In fact, from the initial telephone enquiry, we have been impressed by your standards and product knowledge .
Testimonial Ref: 5703
Just a quick message to offer you some very positive feedback: Our washing machine broke down recently and a friend recommended you to us. Your response, on the phone and by email, was prompt and professional (Richard & Luke), and the delivery and installation (last Friday, to Menston) were punctual and trouble-free. We thought it would be good to let you know, and we would happily recommend you to others.
Testimonial Ref: 5568
A very belated ‘thank you’ for teaching us how to use our Quooker tap!
Our Kettle has become redundant and the speed with which we can produce cups of tea and coffee is amazing.
Testimonial Ref: 3632
I would like to say a massive thank you for all the help I received from Richard in my search for a replacement gas hob. When I couldn't get my chosen model Richard was amazing & went out of his way to find an acceptable option & even delivered it himself. The service was exceptional & I would be very happy to recommend Whitakers to anyone. The hob is now fitted & looks great. Thank you again Richard; so nice to have such a helpful & personal service
Testimonial Ref: 4069
Mrs Pat Sheldon - Wilsden
Andy and Mariusz came today to sort out my fridge freezer. They also checked my washer. Both very polite and helpful. Personal service is everything. I am so glad I dealt with Richard Whitaker.
Testimonial Ref: 3020
Mortimer's Coffee House Cafe - Shipley
I have nothing but praise for this shop and it's wonderful staff. My oven broke down today just before I was due to open the shop for business. I ran down to Whitakers and explained my situation. Richard was on it straight away. I had a new oven brought to me and installed before my first customer came in. No disruption to my business what so ever and for a very good price too. I was able to have a little look around the shop as Richard was working to get me what I needed and was pleasantly surprised at the range of things they hold. I would definitely recommend dealing with these guys for anything electrical. Keep it local! Thank you Whitakers, you literally saved my bacon this morning as this is what I was cooking in the old oven before it decided to give up on life.
Testimonial Ref: 2861
Fantasic Service, they went out of their way to fit me into their delivery schedules at short notice as I needed a new washing machine urgently. I ordered it at 11.30am and it was delivered and fitted by 4.30pm the same day. Cheerful, Pleasant and efficient fitters. They showed me how to use the new machine in a simple and non techy language and they took away the old machine too.
Couldn't ask for better
Testimonial Ref: 2171
J.Phelon & D. Thompson - Cottingley
I want to thank you for the excellent customer service we received from your store. In recent years we have purchased several products from Whitakers. I want to express my congratulations and say your in store and post-sales service is a real credit to your business. This week alone we have had a washer and a dryer delivered. The delivery men; Robin & Mariusz did your business proud. They both went out of their way to deliver and then revisit our property to install the products. Robin & Mariusz were extremely polite, helpful and efficient. They, as all your staff do happily remind us what great customer service looks like. We will continue to visit your store and to always recommend it most highly to everyone else.
Our warmest thanks again
Testimonial Ref: 1270
Purchased a washing machine from you guys last week; very competitive price, free delivery and removal of old machine. Inquired on Monday morning via e-mail followed by prompt response within the hour. Purchased on Monday afternoon; machine installed and running by Friday afternoon, now that's good service. Thank you Whitakers I'll be back for future purchases.
I would like to thank everyone at Whitakers for the efficient and friendly service I received. My new cooker has now been fitted. I am delighted with it especially as it has arrived in time for Christmas.??
Wishing you all a Happy Christmas