By far the most helpful appliance company in the area. I have bought many items from the team here and have never been disappointed. Today however our fridge/freezer failed and as always happens was full. After a call to Christian, he immediately sent a loan appliance to us to save the food from going to waste until a replacement can be delivered. What more can you say but, thank you.
Please give this independent firm the chance it deserves.
Testimonial Ref: 17804
Thank you so much for the fantastic service we have received from Whitakers. We ordered 2 Bosch items, 2 Miele items, and a Neff under counter fridge. During the process of ordering, I phoned Whittaker’s several times and spoke first to Andy who really gave me the confidence to order from your store in Shipley which is a very long way from where I live in Berkshire. His knowledge and the fact that he was able to track down the exact semi-integrated dishwasher I needed, was really impressive, as I had hunted everywhere for it unsuccessfully. Having made the decision to replace more appliances in my ancient kitchen, I went straight back to Whitakers. I spoke to Keith, Luke, and you Richard and on each occasion was helped and advised in the most professional and courteous way. Four of the Appliances arrived this morning and were fitted by Andy and Kamil really efficiently and without any problem. All the old appliances were taken away with all packing and boxes. It has been a real pleasure and privilege to deal with you and your colleagues at Whitakers and I will definitely recommend you to my friends and return to you myself when I need more items. Thank you again.
Testimonial Ref: 17149
We purchased a Liebherr SIGN3576 Freezer & IKBP3560 Fridge both fully integrated, and from the start of the journey at Whitaker’s of Shipley, it was 1st class and very professional service. We were dealt with by Richard and he was super knowledgeable about the products and range by Liebherr so we took the plunge and ordered the units he did advise us there may be a delay in getting the units from the manufacturer due to Brexit but we were happy to wait, Richard kept us updated with the progress at all times Richard called last week and advised that he could get them delivered and fitted today 18/3/21 by Mariusz who arrived with both units he was excellent removed our old unit and the doors attached, and the fitted the new units now these units are 180cm tall and Mariusz refitted the new units with very long doors to the fronts that match our kitchen and re-aligned the fronts perfectly you would never know they had changed. He was very polite and professional and cleaned all the packing away and packing inside the units. I would recommend this company without a doubt excellent service and a first-class experience well done.
Testimonial Ref: 16884
Always had excellent service in the past and excellent products. Would also like to add excellent after sales service too. Mariusz came out and solved a small problem for me (my own fault). He was so efficient and friendly and safety conscious. Another customer for life!
Testimonial Ref: 13538
Miss Lightfoot - Keighley
I just wanted to say THANK YOU for supplying me with my new cooker. You warned me that it might be a long wait due to Brexit and Covid, but I took a chance, and it arrived on Christmas Eve.
The gas fitter and the delivery man were so efficient and professional. They took my old cooker away too which was really nice. I am really happy with my cooker and the service I received.
Thank you again,
Testimonial Ref: 16151
We took delivery of a washing machine this morning that was ordered last night. The men who delivered and fitted the machine were very polite and efficient. I would recommend Whitaker’s of Shipley.
Testimonial Ref: 16388
Mrs Zavorotniy - Denholme
If you want a high standard of customer service Whitakers is the place to go. From my previous experiences, they top the major electrical retailers. The delivery service meets anticipated times. The delivery guys were exceptional. Respectful of my home and very helpful. Overall this service is a credit to the retail industry. THANK YOU Whitakers. I will be back for future electrical items.
Testimonial Ref: 16211
Mrs Chester-Smith - Bradford
Big thanks to Richard and the team for pulling out all the stops and managing to source and fit our integrated fridge freezer during the pandemic. We can now have fresh cold food.
Mr & Mrs Chester-Smith
Testimonial Ref: 15588
Excellent service, by telephone, from both Luke and Christian, when we recently purchased a new washing machine and dishwasher. Why would anyone want to deal with a faceless conglomerate who couldn't care less, when you can have personal service from a local company, and better prices into the bargain!!
Testimonial Ref: 15237
On Wednesday we had a fridge freezer delivered by your delivery staff they were helpful professional I asked about another product they went straight back to the shop to inquire for me. I had a phone call the next day and the other item I purchased was delivered on Saturday first-class service indeed.
Testimonial Ref: 14827
Just wanted to say thank you to you and your team for helping get my washing machine in place so quickly. The guys who did the installation were great. Will definitely use Whitakers again if the need arises.
Testimonial Ref: 14562
I came across Whitakers a few years ago almost stumbling into their excellent service from someone who recommended them. The service has always been second to none advice is always factual and whilst you may (or may not) save a few pounds elsewhere the price is well worth paying. Aftersales is also first-class going the extra mile to sort any problems.
My latest purchase of a freezer was ordered and promptly delivered without fuss. Do yourself a favour support your local retailers and get excellent value in return.
Testimonial Ref: 14415
My sincere thanks to all the staff at Whitakers for the fantastic, knowledgable, courteous, friendly and efficient service I received from everyone involved. From the initial phone enquiry through to the appliance installation I cannot speak too highly of the exceptional customer service provided, with some staff (namely Andy and Clifford) going above and beyond the call of duty. It is rare in this day and age to experience such wonderful, professional service but this company certainly puts customer care at the heart of the business whilst being competitively priced as well. Thank you all.
Testimonial Ref: 13900
Washer died last night, rang Whitakers at 2pm. The washer that I wanted was in stock, delivered at 5.15pm.
Now that’s service! A lovely family run local business. #shoplocal #familyrun #service #happywife
This testimonial was taken from our Facebook page.
Testimonial Ref: 14030
What a great experience. Having been recommended by a friend, I dealt with Richard online and by email to organise the right products for our kitchen. Richard and Mariusz did a great job installing the new products and adjusting the existing oven so everything was at the same height. A great service, at a great price. We’ll certainly come back next time we need an appliance for the kitchen.
Testimonial Ref: 13812
Having ordered a tumble dryer from Euronics, I phoned Whitakers to check on delivery. Luke advised me that their delivery lorry was full for today's deliveries but that he would put it on his small van and make time to deliver it himself. It duly arrived on time this morning and he installed it for me, also helping me to move another heavy item. He then took away all the packaging. This type of service is the difference between a family business and the often "sell and forget" attitude of the multi-nationals. Excellent - 10 out of 10!
Testimonial Ref: 13867
I wanted to say thank you for the excellent service that you have given me. From ordering, the emails received and the lovely people I have spoken to on the telephone. The final delight was from Maruisz and Andy who were polite, professional and very helpful. They are an asset to your company.
I really liked the 'old school' approach! I will not hesitate to recommend you, as I came to you from a friend's recommendation.
Many thanks to all the team.
Testimonial Ref: 13534
Absolutely love my new oven, the service we received when choosing in-store was fabulous, the price comparison to John Lewis was appreciated. Richard & Maruisz who came to fit were superb.
Highly recommended this shop & after a recent bad experience with a top brand suppliers customer service I feel relieved that Whitakers is now my preferred to go.
Well done & thank you.
Testimonial Ref: 13380
Mrs Illingworth - Baildon
I just wanted to say a big thank you for sorting out the issues with my washer and not resting until you had a result! This is true customer service and I have posted a comment on Facebook to share my satisfaction!!
Thanks again. I appreciate all your hard work.
Testimonial Ref: 12919
My fridge freezer broke and within five days Whitaker's delivered another. Top notch service from the shop and the fitters Andy and Mariusz were neat and tidy and informative about my new purchase. Would highly recommend.
Testimonial Ref: 12596
Mr & Mrs Smallwood - Cleveland
We have never bought a brand new oven before however our advisor Richard from the Shipley store was extremely knowledgeable and truthful with us. We decided to buy a built-in Neff top of the range oven for our boat not only was it efficient and low power consumption, it cook's very well in a significantly reduced time frame. Delivery was exceptionally quick, customer service was impeccable, I couldn't recommend this store enough, they are competitive and reasonable, but most of all truthful and honest. Thank you so much very much appreciated.
Mr & Mrs Smallwood
Testimonial Ref: 12504
Just to say thanks to Mariusz who did the work, he was excellent, as usual.
Testimonial Ref: 12288
Thank you for your help and advice with the appliances for our tiny kitchen. I know that I was doubtful about the top loading washing machine but it turns out Richard does know everything ! Thank you for coming to measure and then picking such cracking stuff. Nothing looks out of place in the small space and it all works wonderfully. You made it perfect.
Testimonial Ref: 11864
I recently purchased a hob from a large retailer, only to find it would not fit, and they told me that because I had a 'difficult' sized hob they would not be able to help me. I then saw Whitakers and they could not have been more helpful. They came to my home and measured the broken hob and within hours. They then sourced a hob and offered to fit it within a week, as I had family coming to stay. In my opinion, Whitakers went above and beyond what the large retailer was willing to do. I understand that they do not only supply locally, so I will be recommending them far and wide. I could not stress enough to the engineers how grateful I was for the service I received from Whitakers.
Testimonial Ref: 11997
I have now bought several appliances from Whitakers and have always been very satisfied. You get clear information with no hard sell, the delivery men come on time, are courteous , friendly and make sure you know how to use the appliance before they go. I’ll definitely go back there next time I need something.
Testimonial Ref: 11857
Whitakers customer service is exceptional. I have bought at least 3 kitchen appliances from them and they have always been helpful, but when my washing machine finally died in January they surpassed themselves. They not only found me a model which had all the features I wanted but also arranged a pinpoint delivery slot in my impossibly busy week, which fitted around my other commitments. The 2 people who came to install it were punctual, friendly, polite and so helpful. All in all - Brilliant!
Testimonial Ref: 11546
I had a new small induction hob and combi oven installed by Andrew and Gareth. The whole process, from initial exploratory discussion to installation was 5 days. Everything happened just as promised. I give them top marks.
Testimonial Ref: 11104
Once again, exceptional service from Whitakers, moved to a new house and needed a new washer quickly. Speedy delivery, great delivery guys, superb attention to detail. Buy local folks you don’t get service like this from Curry’s, AO or even John Lewis.
Testimonial Ref: 10849
Just wanted to say thank you for all your help during our alterations and commitment to ensuring total customer satisfaction we really appreciate it.
Testimonial Ref: 10362
Fantastic service and value for money, wouldn’t dream of going anywhere else !
Testimonial Ref: 10547
I just wanted to say thank you for your amazing service and assistance to buy my new washing machine. Especially during the delivery as my property is particularly difficult to access and the new machine was slightly too large for the space in my kitchen. Your team were courteous, helpful and happy despite the challenge! I have already recommended you to several friends. A refreshing experience to deal with experienced / knowledgeable advisors rather than ordering online. Thank you.
Testimonial Ref: 10104
Just had a replacement dishwasher fitted by Whitakers. What a super efficient, very friendly couple of guys. A credit to you ! Will be using you again for sure when anything needs replacing 5 stars !
Testimonial Ref: 9978
Just a note to thank you so much for the excellent service we received from you whilst recently purchasing our new Miele washing machine. Your helpfulness in loaning us a machine while we waited for our new one to arrive and prompt response were invaluable and much appriciated.
Testimonial Ref: 9339
I just wanted to say a big thank you for your prompt, efficient & courteous service; a rare event amongst tradespeople these days.
Thank you to Keith, I am more than happy with your excellent service.
Testimonial Ref: 8840
Dear Mr Whitaker,
I just wanted to send a note to express our gratitude for your prompt and highly efficient service in providing us with our new Liebherr fridge-freezer. Thank you for the time you spent on our behalf arranging the deal. I am sure that we shall have many years of good use which will restore our faith in the product range.
May I also complement your delivery men. They were very pleasant and most efficient in fitting the unit in place.
Mr. M. G. Holmes.
Testimonial Ref: 8499
Thank you so much for fitting the survey in for us at short notice.
However, having discussed things with our builder yesterday, I think I had misunderstood how much of this work could potentially be done by the builder and joiner. If we get the builder and joiner to do the work, they will also work closely with the electrician that we are using and a plumber that they know, which will essentially mean that we don't have to do any running around or organising on this one, which as we both work full time and we have two young children is a huge advantage for us. We have therefore decided not to proceed with the services you have quoted for. However, we are really grateful for you coming out to do the survey and we have been consistently impressed by how helpful, thorough and knowledgeable all of your staff have been.
I will contact Tracey to arrange delivery of the appliances.
Thanks again and best wishes,
Testimonial Ref: 7920
Good Morning Traci,
I just wanted to thank Richard, Luke and the delivery men, sorry I did not get there names, for all your help with supplying me a new Bosch Fridge Freezer. I did some research first but as you pointed out; the size I wanted and the specification is quite rare and consequently expensive to get a 700mm wide X 2200 mm high as not many manufactures do that size but you found it and gave me a great price. I have used Whitakers many times before over the years and in fact there is not a domestic appliance in my kitchen or utility that has not come from Whitakers.
I must thank Traci for her understanding, as it took quite a few emails between us before getting the right one, a Bosch. Traci saved me time and money by doing the research on different models, different manufacturers and she even looked at reviews too. This level of service I have not experienced anywhere else. When I settled on Traci's recommendation, within a few days the team at Whitakers rang me to say that my huge new Fridge Freezer was ready to be delivered, which by the way was not easy as this thing is big 2200mm high and 700 wide but the guys from Whitakers did a fantastic job they removed my old one which by the way is the same size !! and disposed of that for me and fitted the new one, not only that but they took all the packing off and carefully fitted it in to my utility, and even fitted all the shelves and removed all of the protective internal packing and told me how it works too. I would not hesitate to recommend Whitakers of Shipley to my friends and family as the company works as a tight knit team delivering 7 star service from the enquiry to the delivery and fitting.
Thank you once again.
Testimonial Ref: 7507
Excellent customer service, competitive pricing, extensive knowledge of products. Would happily recommend Richard and his team to anyone.
Testimonial Ref: 7771
Just wanted to say incredible and effortless service from your company. Quick delivery of an oven all the way to Surrey was a nice surprise. Would definitely look to buy from you again and will most definitely be recommending to people.
Thank you so much.
Testimonial Ref: 7564
Mrs Patricia Moore - Eastburn
I just wanted to say thank you, for both your excellent engineers and how you managed to get me a good deal on my dishwasher. I will always pass on your details if anyone asks me where to buy or get their appliances repaired. Thank you once again, and please pass my thanks to Mariusz and Andy.
Testimonial Ref: 7457
Thank you for the invoice. The washer is installed and my first load is already in. The two man delivery/installation team were great; very friendly and helpful. They were quick and efficient too.
Testimonial Ref: 7260
We bought an integrated Blomberg fridge freezer from this company, they could not have done anything any better than they did. The sale, delivery and installation were all done with great professionalism. We are very happy with the product and would recommend this company to anybody. Well done!
Testimonial Ref: 6783
Dear Whitakers of Shipley,
Thank you once again for the efficient way you've dealt with my request for a new fridge. The fridge was quickly & efficiently installed within two or three days of my order being taken.
Testimonial Ref: 6645
Shirley Quarmby - Saltaire
The level of customer service provided by Whitakers has been outstanding. In combination with being competitve on price, Richard and his team have demonstrated they are in a league of their own. Richard’s level of knowledge of the products I was interested in made my decision process so much easier alongwith several, free of charge, site visits to ensure I had the right solution for the space available. I was extremely grateful for this support and attention to detail. Nothing was too much trouble. When it came to the installation of my appliances, the installation engineers, Mariusz and Andy, were extremely polite, efficient and skilled at what needed to be done. A slight subsequent adjustment was required to one appliance and this was sorted out by them the very next day with the same efficiency and courtesy. Again, with nothing being too much trouble. Thank you Richard, Luke, Mariusz and Andy. You have a very happy customer!
Testimonial Ref: 6255
I would like to thank you very much for your work in fitting an oven, gas hob and cooker hood. Once we had made our choice, the order was processed very quickly and the installation completed equally swiftly, just two days before Christmas. The job was done very efficiently and effectively, but also with due care to detail. The installation of the hood was tricky in that the wall behind the cooker is tiled and it seemed inevitable that the tiling would suffer from the installation of the hood; however, such was the care taken that the tiling looks brand new. The same care was taken with the cooker and hob. The engineer was prompt, courteous, and helpful, explaining everything to me clearly and answering my questions carefully. From start to finish, a perfect job!
Testimonial Ref: 6026
I just wanted to compliment Whitaker's on staff members Andy and Mariusz (Polish Gentleman) who have just fitted our new fridge. They were courteous and very efficient. A real asset to your company. In fact, from the initial telephone enquiry, we have been impressed by your standards and product knowledge .
Testimonial Ref: 5703
Just a quick message to offer you some very positive feedback: Our washing machine broke down recently and a friend recommended you to us. Your response, on the phone and by email, was prompt and professional (Richard & Luke), and the delivery and installation (last Friday, to Menston) were punctual and trouble-free. We thought it would be good to let you know, and we would happily recommend you to others.
Testimonial Ref: 5568
A very belated ‘thank you’ for teaching us how to use our Quooker tap!
Our Kettle has become redundant and the speed with which we can produce cups of tea and coffee is amazing.
Testimonial Ref: 3632
I would like to say a massive thank you for all the help I received from Richard in my search for a replacement gas hob. When I couldn't get my chosen model Richard was amazing & went out of his way to find an acceptable option & even delivered it himself. The service was exceptional & I would be very happy to recommend Whitakers to anyone. The hob is now fitted & looks great. Thank you again Richard; so nice to have such a helpful & personal service
Testimonial Ref: 4069
Mrs Pat Sheldon - Wilsden
Andy and Mariusz came today to sort out my fridge freezer. They also checked my washer. Both very polite and helpful. Personal service is everything. I am so glad I dealt with Richard Whitaker.
Testimonial Ref: 3020
Mortimer's Coffee House Cafe - Shipley
I have nothing but praise for this shop and it's wonderful staff. My oven broke down today just before I was due to open the shop for business. I ran down to Whitakers and explained my situation. Richard was on it straight away. I had a new oven brought to me and installed before my first customer came in. No disruption to my business what so ever and for a very good price too. I was able to have a little look around the shop as Richard was working to get me what I needed and was pleasantly surprised at the range of things they hold. I would definitely recommend dealing with these guys for anything electrical. Keep it local! Thank you Whitakers, you literally saved my bacon this morning as this is what I was cooking in the old oven before it decided to give up on life.
Testimonial Ref: 2861
Fantasic Service, they went out of their way to fit me into their delivery schedules at short notice as I needed a new washing machine urgently. I ordered it at 11.30am and it was delivered and fitted by 4.30pm the same day. Cheerful, Pleasant and efficient fitters. They showed me how to use the new machine in a simple and non techy language and they took away the old machine too.
Couldn't ask for better
Testimonial Ref: 2171
J.Phelon & D. Thompson - Cottingley
I want to thank you for the excellent customer service we received from your store. In recent years we have purchased several products from Whitakers. I want to express my congratulations and say your in store and post-sales service is a real credit to your business. This week alone we have had a washer and a dryer delivered. The delivery men; Robin & Mariusz did your business proud. They both went out of their way to deliver and then revisit our property to install the products. Robin & Mariusz were extremely polite, helpful and efficient. They, as all your staff do happily remind us what great customer service looks like. We will continue to visit your store and to always recommend it most highly to everyone else.
Our warmest thanks again
Testimonial Ref: 1270
Purchased a washing machine from you guys last week; very competitive price, free delivery and removal of old machine. Inquired on Monday morning via e-mail followed by prompt response within the hour. Purchased on Monday afternoon; machine installed and running by Friday afternoon, now that's good service. Thank you Whitakers I'll be back for future purchases.
I would like to thank everyone at Whitakers for the efficient and friendly service I received. My new cooker has now been fitted. I am delighted with it especially as it has arrived in time for Christmas.
Wishing you all a Happy Christmas
Great Company with very personal customer service. Traditional honest values I would trust. The price was also very competitive which was an added bonus.
Testimonial Ref: 17458
As agreed, Mariusz returned this Wednesday to fix our dishwasher that, unfortunately, displayed a fault.
He was excellent. Polite, professional and thorough. He certainly is an asset in the quality of support work he provides and we hope you can pass on our feedback to him too.
We’re pleased to report the dishwasher appears to be working fine again after Mariusz identified the problem.
Testimonial Ref: 17013
Just to let you know the cooker hood fitted perfectly Richard and we are very impressed with the power it has. We can fry sausage & onions without the smell now! The man who fitted it was excellent and so polite. He really is a credit to you. Thank you again.
Mr & Mrs Wiffen
Testimonial Ref: 16814
Dear Luke and Richard,
I just wanted to say a big "Thank you" for the first class service I received from you both. You are both amazing, answering all my questions and the patience you have shown.
You've gained a customer for life!
Thanks again boys,
Testimonial Ref: 16207
I would like to register my thanks for the prompt and efficient service recently to my integrated fridge door. The gentleman who surveyed the problem was knowledgeable and diagnosed the solution immediately. It comprised of a bit of old fashioned "fettling" with the frame, together with minimal parts at a very reasonable cost.
The timing turn around of the repair was minimal, we were kept in the picture all the way through, totally different to the original supplier we contacted but who simply didn't want to know. So Whitakers is now my go to supplier for all repairs and purchases for your range of goods, you will not be my first port of call... but my only port of call.
Please thank the gentleman concerned, first class service all around.
Testimonial Ref: 16508
From the initial phone call with Richard to the two guys who arrived to fit my new appliance, I have received first class service from this company. I cannot fault the workmanship - they had to make alterations to the plinth in my kitchen in order to fit the appliance and I was worried this would be broken. I need not have been concerned, you cannot tell anything has changed. Well done guys! I am super impressed with everything they have done and shall definitely be using this local company again. A 5* service.
Testimonial Ref: 16262
I phoned to enquire about a fridge and Keith was brilliant, offering excellent advice with a cheery attitude. Nothing was too much trouble. Although I wasn't able to go ahead on this occasion (not your fault, I needed the item straight away and you didn't have any stock left) I won't hesitate to use you in the future.
Testimonial Ref: N/A
We have been using the beast (Samsung American fridge/freezer) nearly a month now and we love it! Everything is super cold, we can see exactly what we have and readily available ice for the G&T is a happy plus.
On our final push to finish the (3½ year) renovation of our bungalow we had oak laid throughout the house and together with the beast the kitchen is pretty impressive.
The Dyson you recommended is perfect for this floor, light and easy to use it's a delight and I can vacuum the whole house quickly.
I just wanted to say thank you for getting us to this stage. We love it.
Hope all is well with you.
Testimonial Ref: 15024
I just want to say how lovely and how professional the two men were who came to install our dishwasher today. I will definitely be using Whitakers for all our appliances from now on. I have had bad experiences using companies like Curry’s and Appliances Online in the past and the service I have had from Whitakers had been fantastic from start to finish. I will be in touch re a new freezer shortly!
Testimonial Ref: 14984
What a great experience dealing with Richard and others at Whitakers. From ordering to installation of our fridge freezer everything went to time and as planned. Many thanks to you all. Would certainly recommend your company. Thank you all.
Testimonial Ref: 14532
This company could not have been more helpful or efficient. I got a new washing machine from them today. Unlike the bigger companies, they are also still able to remove your old machine and set up your new one. The price was also very competitive. I wasn't quite sure what to get after looking at the website so I called them and they were really helpful.
Testimonial Ref: 14474
Maruisz and Andy were great as ever and we are delighted with the machine. Great service from you again.
With all good wishes.
Testimonial Ref: 14150
What a pleasure to deal with Whitakers. A family run business giving excellent service and they are also competitive on price. We purchased a new dishwasher and Mariusz and Andy came to do the installation. They were both courteous, efficient and helpful. A special thanks to Mariusz and our appreciation, who came at short notice when we thought we had a problem which, in fact, turned out to be something quite simple! Thank you to all.
Testimonial Ref: 13786
Yesterday two men from Whitaker’s delivered a tumble dryer. Their names were Mariusz and Andy, they restored my faith in human nature, being kind, chivalrous, and cheerful Whitaker’s are very lucky to have these two men. They deserve a pay rise, thank you both.
Testimonial Ref: 13979
This is just a note to thank you for your work on behalf of my brother. He now understands how meals are cooked in the oven and is very happy with the arrangement. You certainly fulfilled the promise of the warm recommendation given to us.
Testimonial Ref: 13653
What superb service. I just wanted to say how impressed I have been with every aspect of dealing with your company. I chose to place an order for a 90cm range cooker and hood with you because of the helpfulness of your staff when I phoned, and I have not regretted it. You delivered exactly what I ordered, (to Edinburgh) when you said you would and kept me informed throughout. All this and you still managed to be £450 cheaper than John Lewis. Your customer care is exemplary - every single person I have spoken to in your company had upheld the same high standards. I cannot recommend you highly enough.
Testimonial Ref: 13664
We have purchased an oven previously from Whitakers and the service was brilliant and therefore when we required a new kitchen with several appliances we decided again to visit Whitakers and had an in-depth conversation about what we needed and Richard gave his expertise and knowledge of products. All seven items were delivered when they said and perfect condition. They also removed to old appliances without any fuss. One of the products we ordered was out of stock and we were informed they had upgraded the hob but forgot to tell us. We would wholeheartedly recommend this company as the service they provide is exemplary and definitely provide a personal touch. They do not sell you a product you don't need but listen to the customer and their budget. A skill that other competitors do not have.
Testimonial Ref: 12836 / 12777
I am pleased to say my Miele induction hob was delivered in style by Richard yesterday afternoon as arranged and installed later by an electrician friend. I used it last night and was very happy.
As I mentioned to Richard, I am very impressed with the service I have been given by Whitakers, I will have no hesitation in contacting you for future purchases or recommending you to my friends.
Many thanks for your efficient and courteous attention.
Testimonial Ref: 13329
We recently purchased a Bosch Dishwasher from Whitakers. Good price, excellent service and a pleasure to find a local company that puts the customers needs first. We will use again and spread the word. Thank you.
Mr & Mrs Page
Testimonial Ref: 12464
I felt I must write this email, on behalf of myself and my family to express our sincere thanks to you and your staff for the delivery of a washer and fridge freezer on the 4th July, to my Mothers address.
It was a delight, right from the start, when visiting your store and placing the order with you. We would definitely recommend Whitakers to friends and family and will have no hesitation in purchasing goods for ourselves, should the need arise.
I would especially like to say a massive "THANK YOU", to your Installation team, who did a fantastic job. Nothing was too much trouble and they were so professional and efficient. They showed so much patience and kindness throughout their visit, we were in awe of them both. Well done and all the best for the future. Once again, many, many thanks.
Testimonial Ref: 12467
Absolutely fantastic. Consistently better price than anywhere else I tried on all four items I was after. But even more impressive than the price was the excellent customer service. I had a full response to my original enquiry with hours which continued with brilliant communication throughout the ordering, processing and delivery. I honestly can't speak highly enough about the service we received only wish I knew about you sooner. Thank you very much.
Testimonial Ref: 12050
I just want to feedback how great the two men were who installed my washer/dryer the other week. They were really helpful and nothing was too much trouble.
Testimonial Ref: 12021
After having a new washing machine and fridge supplied last year by Whitakers, I had no hesitation in choosing this top class local company for a new oven and hob.
I was not disappointed. The customer service is exemplary. Nothing is too much trouble. As on the previous occasion, the delivery and installation were textbook perfect.
For personal reasons, I had to cancel the first date for installation but Whitakers were most sympathetic and more than happy to reschedule at my convenience.
I am delighted with my new appliances and wish to thank all concerned for their skills, expertise, courtesy and good care.
Testimonial Ref: 11861
I have just had a new integrated fridge installed and the two gentlemen that fitted it were amazing, nothing was too much trouble. I have no idea why I have never thought of using Whitaker’s before but from now on I won’t use anyone else. I thought they would be more expensive than other companies but they price match all their products. Absolutely brilliant from start to finish.
Testimonial Ref: 11673
They are the best in class for personable, professional and efficient service. I had appliances ordered and fitted for my parent's kitchen and they were really helpful throughout. They price match where possible. Just ask. Cannot praise them highly enough. Thank you.
Update: I'm ordering another set of appliances which Luke is assisting me with. Richard was instrumental in the last order with great recommendations. I have no wish to go anywhere else.
Testimonial Ref: 11684
Called on Thursday afternoon about our washer which had died. The Bosch engineer said it was beyond repair. Rang and asked if Whitaker’s had one available. Pleased to say they had, Richard said it would be possible to deliver that afternoon. At 6:00pm the two guys arrived with the new washer. Excellent service ... did exactly what it said on the tin. Will definitely use them again.
Testimonial Ref: 11262
What a refreshing change! We needed to change our under counter fridge and freezer but of course, the design of appliances has changed since we last bought ours so we needed some help with product choice. We visited the big chains and various online sites but all we were presented with were problems to the point we gave up several times. Then somebody recommended Whitakers. We got the help we needed a friendly service and they were prepared to hold the products in stock until our kitchen work was complete. The sales staff are highly knowledgeable and the price was competitive. Then we come to the delivery which we always dread in this sector as inevitably somebody finds a problem blames it on the salesperson and you then start having to argue with everyone. Whitaker's delivery team did find problems but resolved each one and with a smile. Fantastic. It is great to deal with a company where the delivery staff are knowledgeable and clearly proud of the company they work for. Overall a sensational experience. We will be back.
Testimonial Ref: 10800
Wonderful service from initial enquiry through to product installation. Difficult to imagine how they could be bettered.
Testimonial Ref: 10701
I recently purchased a washer dryer from Whitakers. I was presented with several options, all suitable for my needs with varying differences between each model. The staff, especially Luke, were all very knowledgeable and demonstrated how the machine worked. They were the most competitively priced so there was no need to price match anywhere else on the internet, which they said they would have done anyway. I would definitely recommend to anyone else looking for white and brown goods and will definitely be using them again. 5 stars.
Testimonial Ref: 10783
Just to let you know, I have collected the pans from my neighbour. Thank you for delivering them. It has been a pleasure doing business with your company and will certainly keep your details for future reference. Also, please thank Luke and Tracy for their help.
Testimonial Ref: 10383
I would just like to say how happy we were with your service yesterday. Our fridge freezer needed replacing and you did just that, the same morning, what a relief with the weather being so hot. May I also say your two men did an excellent job and were very helpful and friendly. We will definitely use you again when we need to buy a new appliance. Thank you so much.
Testimonial Ref: 10018
Further to my phone call today, I wish to comment how delighted I am with my appliance purchase. It is excellent quality and looks very presentable!
The service I received from walking in the shop to the installation today has been first class. I have made several purchases from your company over the last 12 years and yet again sales and delivery personnel were lst class.
Testimonial Ref: 9942
Just a card to thank you for the way you dealt with my Lec fridge which had ceased to operate yesterday morning. I had contacted another company prior to yours, but it was repairs only and did not do sales. I told them of my problem but was not convinced by their answers. It was only after that I rang yourselves, that you asked me to check if the plug was out of the socket. To my horror and eventual relief, that was the only fault. The first time this has happened in 55 years at this address! I am very grateful and therefore felt I should send this to you.
Testimonial Ref: 8993
Dear staff at Whitakers,
You recently installed a new oven and dishwasher for my father and mother in law, Mr and Mrs Firth of Stoney Ridge. I am writing to express sincere thanks and gratitude for the fantastic service provided throughout.
From my initial enquiry and informing you of the state of health they are both in, every aspect was handled with such consideration and tact. Everyone at the showroom was very helpful and polite, making them feel at ease. The installation took place exactly as planned, with both installers continuing the courteous, efficient and friendly service. Communication throughout was excellent, with everything we had asked for being done. This very personal service, combined with matching the best price around means we won't hesitate to recommend you to anyone we know.
Please pass this message to all concerned.
Many thanks, Matt Firth.
Testimonial Ref: 8733
Now have my 4th kitchen appliance from Whitakers of Shipley ! Excellent service and Mariusz who delivered was so efficient and helpful. Good advert for the firm.
Testimonial Ref: 8346
First class service, first class guys. My hob died a week before I was due to move out of my apartment. Less than 24 hours after contacting Richard I had a new hob fitted.. beautiful and it didn't break the bank. Honest, quick, reliable and lovely people what more could you ask for?
Testimonial Ref: 8112
I was truly impressed with the service given by Andy and Mariusz from Whitakers. Very professional and very friendly. Wonderful! Not to mention the advice given to help me choose my oven!
Thanks Whitakers :-)
Testimonial Ref: 7507
My wife and I have used Whitakers for more than ten years for our domestic appliances, as well as the kitchen appliances for our rental properties.
I have complete faith in Richard and his team to advise on the right product, offer a competitive price and provide a level of service that simply does not exist with many other retailers.
I am always happy to recommend Richard and the team at Whitakers of Shipley.
Testimonial Ref: 7427
I just wanted to take the time to send you a profound Thank You for your excellent and incredibly fast response to my urgent phone call on Thursday evening 6th July.
British Gas had just told me that could not visit that day as confirmed due to their engineer being out of area and that they could not actually get to see me until the following Tuesday. This was totally unacceptable as I have a rather old washing machine that was leaking water all over the kitchen floor. I decided that I finally needed to bite the bullet and get a new machine however I needed a good quality machine replacement and needed to have it plumbed in and the old one removed as soon as possible.
When I rang you Thursday evening I fully expected that you would not be able to get a machine installed until the next Monday at the earliest however I was very pleased that not only could you call me back within a few minutes with the exact make and model I required, at a price better than available online I may add, but you also fitted me into your very busy schedule and came over to see me on the Saturday afternoon.
It was an awkward integrated unit but you speedily removed the old machine with a minimum of fuss and fitted the new machine in a very short space of time and completely cleared up after yourselves.
Such exceptional service and customer care is very rare to find nowadays and I felt it was the least I could do to send you an e-mail to express my thanks.
You can rest assured that whenever any of my friends , family or colleagues mention they need any sort of kitchen appliance I will personally recommend you in the highest terms.
Thank you once again.
Testimonial Ref: 7454
Mr & Mrs Magee - Burley in Wharfedale
We were very impressed with the service your men gave today. My wife said there could not have been any less fuss or the job, any better done. Thank you; we will certainly use you in future.
Testimonial Ref: 7384
Five star service from Whitakers. Keith arrived promptly following our request to repair our washing machine. He was professional, efficient and friendly. He identified the fault, ordered the parts and returned to complete the repair as soon as the parts arrived. Excellent communication throughout with Keith and Luke who kept us fully informed throughout the process. Outstanding customer service which exceeded our expectations.
Testimonial Ref: 7141
Having used Whitakers of Shipley on many occasions, I felt confident to seek advice from them when planning my kitchen remodel. I outlined my kitchen design space, financial limitations and basic requirements. What I received in return was excellent advice on the range of products that would best suit my needs; From the Neff oven (with a hide-n-slide + self-cleaning function) to the Fisher & Paykel Twin Dishdrawer (which works beautifully in narrow galley kitchens ) I was more than impressed. The product which I was most excited about was the Quooker Boiling Water Tap. Having access to instant boiling water and being able to do away with some ‘counter clutter’ while saving money on heating was one of the best suggestions yet – It has become somewhat of a party trick and a talking point.
The team at Whitakers delivered everything on time and with great care. Support and advice was also freely offered when I needed help during the installation process.
I can’t rate Whitakers of Shipley highly enough. My new kitchen looks spectacular, they worked within my budget and exceeded my expectations. I’m already planning my next purchase - no high end kitchen is complete without some superb KitchenAid appliances.
Testimonial Ref: 6064
I purchased a washing machine from Whitakers on Tuesday. Richard Whitaker told us they could fit on Thursday between 10am - 12pm, Andy and Mariusz arrived bang on 10am; what lovely young men they were, nothing was too much trouble. My washing machine is integrated. They had to take the door away for some alterations and said they would bring it back next week but they did the alterations in their dinner hour and brought it back the same afternoon. Congratulations Whitakers on such good customer relations and workmanship.
Mrs L Johnson
Testimonial Ref: 6525
Mike Hargreaves - Guiseley
Just to let you know how pleased we are with the new cooker and the friendly, polite and very efficient service provided by your staff whilst fitting the appliance.
Testimonial Ref: 6398
Just wanted to say a big thank you for all your help with our new washing machine. The guys that fitted it yesterday were very helpful, quick and efficient. They even did a quick repair job on the plinth which I hadn't asked them to do.
Happy New Year to everyone,
Testimonial Ref: 6182
We just want to let you know what a good job your chaps did in delivering our fridge freezer yesterday afternoon. They negotiated our tight kitchen entrance with careful thought.
Mariusz the Polish guy was especially endearing and perfectly reflected Whitaker's customer service ethos - ie that nothing was too much trouble! It was clear that English wasn't his first language, but his temperament and communication skills were absolutely spot on.
Testimonial Ref: 5406
Carl Williams - Penarth, Wales
Brilliant customer service from Richard at Whitakers. I purchased an ex display integrated coffee machine and at first, I was concerned that because it was ex display that it may have some superficial damage to it but Richard was true to his word and when it was delivered it was perfect and exactly how he described it. On top of that I had other issues with installing other appliances which I didn't purchase from Whitakers, but Richard was only to pleased to help and advise as well so just want to say a huge thanks and I wouldn't hesitate to purchase from you again.
Testimonial Ref: 5095
What fantastic customer service we received. Order and paid for on Monday and up & running in the salon on Tuesday morning. Great customer care. Thank you so much and we will definitely be using you again!
Salon Owner, Yazz Number One Hair Studio, Leeds
Testimonial Ref: 4335
Miss Katie McFadden - Calverley
I just wanted to pass on my thanks and positive feedback about Luke and the service we have received from him over the last couple of weeks.
We initially met Luke when we came into the shop with quite a broad brief. Very quickly, he helped us to know what options were available. He took our details and the next day emailed us with a very comprehensive quote. Since then he has emailed us with very clear quotes, setting out several options he could offer us. I cannot speak highly enough of him.
Please pass on my thanks. I have no hesitation whatsoever in recommending him and indeed your company to others in the future.
Testimonial Ref: 4177
I cannot give Whitakers of Shipley customer service enough praise. Their help, advice & efficiency are second to none.
Their willingness to help provide the individuals needs are outstanding. They are extremely efficient and understanding. They spent time listening to the customers requirements & do everything within their power to make sure you get the correct appliance to suit the customers needs.
Very grateful thanks
Testimonial Ref: 3322
Thank you so much for sorting ot my fridge freezer today. Your lads were early and so polite and helpful. They were extremely careful and made a very thorough job of fitting the lovely fridge freezer.
Please thank them again from me, they are a credit to your company.
Testimonial Ref: 2638
Hi Richard & Team
Thank you so much for your fantastic service - The washer is working fine and thank you for coming out on a Saturday Evening. My family has been buying appliances from you for decades and your service never waivers - great staff. You are always my recommendation to anyone for anything. My partner and I run a small specialist business ourselves and service at a fair (not the cheapest price) is what sorts the wheat from the chaff.
Many thanks to you all once again.
Testimonial Ref: 2088
Thoroughly professional and friendly service. Excellent knowledge on all electrical products in store. Delivery on products was prompt and on day specified. No hard sell and guidance on product/s required. Will recommend Whitakers to anyone wanting a competitive price, quality electrical items and after sales service.
Thank you very much.
just a quick email to say how impressed we were with the courteous and professional manner of Mariusz and Keith who installed our new dishwasher today. This was no surprise as we have bought an appliance from you before and would not consider going anywhere else. Your level of customer care from initial telephone contact to delivery and installation is excellent.
I was very impressed with the service given by Whitakers, from ordering, delivering and fitting. They did what they said, which is rare in this day and age. Generally service is poor from other companies, not by this company. Brilliant, thanks very much.