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Ann Terry - Baildon

Thank you so much to Luke for support re registration of the warranty with Bosch 

Very kind , efficient and professional  


Ann Terry

Testimonial Ref: 24109

February 2024

Barbara and Terry Melville - Pudsey

I think you established a record for speedy delivery yesterday! I rang at 10.55am to enquire about a new Neff oven, as the one we had had for over 10 years had developed problems on Sunday, and was tripping all the sockets. I spoke to Marius, who gave me the price, and then went to the warehouse to confirm you had it in stock. Following further conversation and payment, he said he could fit it straight away, and by 12.45pm the installation was complete. This was less than 2 hours after my call.


We were so impressed with this that I wanted to make sure you knew about this outstanding service, for which we are very grateful, as we had thought we would be without the oven for several days.

Best wishes

Barbara and Terry Melville

Testimonial Ref:24230

February 2024

Mr & Mrs Wood - Bingley

Your help regarding the guarantees and cash back is invaluable to us and we are so pleased we decided to use Whitakers for our major purchasers. We will have no hesitation in recommending yourselves, and using your services again in the future.

Mr & Mrs Wood

Testimonial Ref: 21990

September 2023

Mr Joul - Bradford

Wanting a new fridge and tumble dryer and fed up with online retailers providing poor customer service I turned to Whitaker's, an excellent decision as it happens. I went to their store and was given a list of choices, with reviews, which met my requirements to mull over. Being ready to choose, I went to the store again and looked in their showroom at the fridges I had chosen to confirm my choice. Within a week my new integrated fridge was fitted, and I was given care advice and a demonstration on how to use the tumble dryer. The guys who came to my house were fantastic and did everything to my satisfaction, not leaving till they were happy as well, true professionalism.

Many thanks everyone.

Testimonial Ref: 22485

June 2023

Mrs Fleet - Ilkley

Hi Richard,

I just wanted to pop up to say thank you ever so much for all your help when I called in not knowing where to start with trying to replace our dishwasher.  We're absolutely delighted with it, thank you!  And thank you to the two gentlemen who delivered and installed - couldn't have been more polite, professional and friendly.

Best wishes,

Mrs Fleet

Testimonial Ref: 21394

March 2023

Mr Hall - Bingley

Just an email to thank you for the brilliant professional service you have provided & the new dishwasher installation went brilliantly this morning, your engineer was very friendly, helpful (fully explained what he had done & how the dishwasher works) & very professional, left our kitchen spotless!

We will definitely always continue to use Whitakers & will always recommend you.

Thanks again for the excellent service!

Kind Regards,

Mr Hall

Testimonial Ref: 21619

January 2023

Mrs Dunbar - Shipley

Love this shop! Always very helpful and knowledgeable. No hard sell. So easy to deal with. Price matched my appliance without any messing about. Thanks for another great experience.

Mrs Dunbar

Testimonial Ref: 21534

January 2023

Mrs Sullivan - Bingley

Can I just say thank you for the amazing service i recieved by telephone and in person in your shop for dealing with my emergency fridge purchase and the professionalism of your delivery person who has finally given us an integrated fridge that both works and has a flush fitting cupboard door for the first time in 7 years. Excellent service in a crisis helped eleviate what had started as a stressful week. Thank you.

Mrs Sullivan

Testimonial Ref: 21200

November 2022

Mr & Mrs Riley - Keighley

Good afternoon,

We have just had our new dishwasher installed by two of your engineers. They did an excellent quick installation and were extremely knowledgeable. They gave myself and my wife instructions on the dishwasher and also on a washer dryer we had purchased from you previously. I can’t praise them highly enough.

Mr & Mrs Riley

Testimonial Ref: 21033

November 2022

Mr & Mrs Smith - Leeds

Just like to say a big thank you to the guy's at Whitakers Shipley you got us sorted in extra quick time with a new fridge freezer paid for at 9.45 and delivered by 12.45 excellent thanks again.

Mr & Mrs Smith

Testimonial Ref: 20763

October 2022

Mr & Mrs Gibson - Keighley

Brilliant service from the team at Whitakers, from walking in to the showroom to delivery as promised the next day. Delivery, fitting and removal were done in a most efficient manner and we were talked through the functions of the appliance before the team left us . Overall a very pleasant experience from a very knowledgeable and courteous team. I would have no hesitation in recommending this company to all friends and family.

Mr & Mrs Gibson

Testimonial Ref: 20476

August 2022

Mrs Smurthwaite - Bradford

My sincere thanks to Andy and Mariusz for their excellent and friendly service.

Andy was very helpful in managing to find an undercounter fridge for me and on Saturday Mariusz arrived and did a superb job of making the Montpellier fridge fit perfectly. He worked speedily and left everything neat and tidy.

Kind Regards,

Mrs Smurthwaite

Testimonial Ref: 20218

July 2022

Mrs Kirk - Bradford

Thank you for the prompt, courteous and efficient service when an engineer visited from Shipley to repair our freezer. We are elderly and felt that we were exceptionally well looked after. Andy was superb, kind and helpful. We would recommend Whitakers and would certainly use them again.

Testimonial Ref: 19881

May 2022

Miss Brammah - Skipton


I hope you and all the team are doing well! I just wanted to email to say thank you for the washing machine and the absolutely excellent service!

I was a little nervous about ordering a new washing machine as I have had bad experiences with other larger companies in the past. I was recommended your company by a family member and I have been blown away by your customer service. As I am not an expert in white goods, I was unsure what I needed but you gave me excellent recommendations based on my budget and the style of my kitchen (which I hadn't even thought about when considering a washing machine). The process of ordering was super quick and seamless and the turnaround time for the delivery was amazing. 

The delivery guys who came (apologies that I did not get their names) were incredibly friendly and good humoured. They genuinely couldn't have been more helpful and amazing. 

I will be recommending your service to everyone and anyone!

I hope you all have a lovely week and weekend.

Thanks again, 

Miss Brammah

Testimonial Ref: 19788

April 2022

Mrs Millbank - Allerton

Highly recommend this company. Fast, efficient and reasonably priced. Very pleased with jobs done. Staff really friendly, helpful and efficient.

Mrs Millbank

Testimonial Ref: 19562

March 2022

Mr Whitaker - Baildon

Before I start I have to admit to being related to Whitakers of Shipley but my experience below is genuine. My brother (Richard) and son (Luke) have been telling me to get a Quooker tap for some time now. Initially, because of the many variations available, I was unsure which suited us best. That was resolved after a quick chat with Luke and we ordered ours 7 days ago. Yesterday the tap was installed in just over an hour by Mariusz (brother in law). The tap is brilliant, making a cup of tea in a seconds and only heating the water you need saves time and money. So many thanks to the team at Whitakers who made all this possible. 

Mr Whitaker

Testimonial Ref: 19378

February 2022

Mrs Schofield - Ilkley

Dear Whitakers Appliances,

I am writing to say how delighted I am with my new fridge freezer and how courteous + helpful the men how came to install it were.

I shall have great pleasure in using it and will recommend your company to my friends and associates.

Kind Regards,

Mrs Schofield

Testimonial Ref: 17885

*This review has been taken from a card written to the shop*

January 2022

Mr Hodgson - Bradford

I would like to thank you for the great service you gave and thank your team. I will not hesitate to recommend you. 

Mr Hodgson

Testimonial Ref: 18792

December 2021

Mrs Makin - Ilkley

I bought a Stoves Range cooker from Whitakers.  It was the much anticipated item to add to my new kitchen. They are a brilliant company, so helpful. The delivery / installation guys were great, very professional and helpful. So much nicer buying from a local company, highly recommend.

Testimonial Ref: 18342

December 2021

Mrs Harrison - Leeds

Dear Mr Whitaker,

We just wanted to thank you for the recent installation of our new fridge. The two men who came to fit it did an excellent job, were very polite and friendly, and certainly knew what they were doing. The gentleman on the front desk when we came in to order it was extremely helpful, and went to quite a bit of trouble to find us a suitable product that was actually in stock somewhere, and all our dealings with yourself and your staff have been excellent, as they were on a previous occasion when we bought an oven from you. Thank you very much, your service is well above the average.

Mr & Mrs Harrison

Testimonial Ref: 18400

October 2021

Mrs McNeil - Bradford

Hi Richard!

We just got our oven. Thank you so much! 

I wanted to say how lovely the delivery drivers were. A joy to meet them! So friendly and extremely careful with the delivery as we had steep steps going down to negotiate. 

All the staff I’ve spoken to over the past months have been great. Thank you all!

We won’t hesitate to do business with Whitakers again!

Mrs McNeil

Testimonial Ref: 16569

October 2021

Mrs Baker - Bradford

Excellent service from Christian finding the right appliances for me to the two fitters who came this afternoon, friendly professional and really nice. Thank you.

Mrs Baker

Testimonial Ref: 17708

August 2021

Mr Harris - Menston

By far the most helpful appliance company in the area. I have bought many items from the team here and have never been disappointed. Today however our fridge/freezer failed and as always happens was full. After a call to Christian, he immediately sent a loan appliance to us to save the food from going to waste until a replacement can be delivered. What more can you say but, thank you.

Please give this independent firm the chance it deserves.

Mr Harris

Testimonial Ref: 17804

July 2021

Mrs Hill - Reading

Hi Richard,

Thank you so much for the fantastic service we have received from Whitakers. We ordered 2 Bosch items, 2 Miele items, and a Neff under counter fridge. During the process of ordering, I phoned Whittaker’s several times and spoke first to Andy who really gave me the confidence to order from your store in Shipley which is a very long way from where I live in Berkshire. His knowledge and the fact that he was able to track down the exact semi-integrated dishwasher I needed, was really impressive, as I had hunted everywhere for it unsuccessfully. Having made the decision to replace more appliances in my ancient kitchen, I went straight back to Whitakers. I spoke to Keith, Luke, and you Richard and on each occasion was helped and advised in the most professional and courteous way. Four of the Appliances arrived this morning and were fitted by Andy and Kamil really efficiently and without any problem. All the old appliances were taken away with all packing and boxes. It has been a real pleasure and privilege to deal with you and your colleagues at Whitakers and I will definitely recommend you to my friends and return to you myself when I need more items. Thank you again.

Mrs Hill

Testimonial Ref: 17149 

June 2021

Mr Reeves - Leeds

We purchased a Liebherr SIGN3576 Freezer & IKBP3560 Fridge both fully integrated, and from the start of the journey at Whitaker’s of Shipley, it was 1st class and very professional service. We were dealt with by Richard and he was super knowledgeable about the products and range by Liebherr so we took the plunge and ordered the units he did advise us there may be a delay in getting the units from the manufacturer due to Brexit but we were happy to wait, Richard kept us updated with the progress at all times Richard called last week and advised that he could get them delivered and fitted today 18/3/21 by Mariusz who arrived with both units he was excellent removed our old unit and the doors attached, and the fitted the new units now these units are 180cm tall and Mariusz refitted the new units with very long doors to the fronts that match our kitchen and re-aligned the fronts perfectly you would never know they had changed. He was very polite and professional and cleaned all the packing away and packing inside the units. I would recommend this company without a doubt excellent service and a first-class experience well done.

Mr Reeves

Testimonial Ref: 16884

March 2021

Mrs McCarthy - Bradford

Always had excellent service in the past and excellent products. Would also like to add excellent after sales service too. Mariusz came out and solved a small problem for me (my own fault). He was so efficient and friendly and safety conscious. Another customer for life!

Huge Thanks,

Mrs McCarthy

Testimonial Ref: 13538

March 2021

Miss Lightfoot - Keighley

I just wanted to say THANK YOU for supplying me with my new cooker. You warned me that it might be a long wait due to Brexit and Covid, but I took a chance, and it arrived on Christmas Eve.

The gas fitter and the delivery man were so efficient and professional. They took my old cooker away too which was really nice. I am really happy with my cooker and the service I received.

Thank you again,

Miss Lightfoot

Testimonial Ref: 16151

January 2021

Mrs Crawshaw - Mirfield

We took delivery of a washing machine this morning that was ordered last night. The men who delivered and fitted the machine were very polite and efficient. I would recommend Whitaker’s of Shipley.

Mrs Crawshaw

Testimonial Ref: 16388

January 2021

Mrs Zavorotniy - Denholme

If you want a high standard of customer service Whitakers is the place to go. From my previous experiences, they top the major electrical retailers. The delivery service meets anticipated times. The delivery guys were exceptional. Respectful of my home and very helpful. Overall this service is a credit to the retail industry. THANK YOU Whitakers. I will be back for future electrical items.

Mrs Zavorotniy

Testimonial Ref: 16211

December 2020

Mrs Chester-Smith - Bradford

Big thanks to Richard and the team for pulling out all the stops and managing to source and fit our integrated fridge freezer during the pandemic. We can now have fresh cold food. 

Many Thanks.

Mr & Mrs Chester-Smith

Testimonial Ref: 15588

November 2020

Mr Hill - Bradford

Excellent service, by telephone, from both Luke and Christian, when we recently purchased a new washing machine and dishwasher. Why would anyone want to deal with a faceless conglomerate who couldn't care less, when you can have personal service from a local company, and better prices into the bargain!!

Mr Hill

Testimonial Ref: 15237

August 2020

Mrs Myers - Bingley

On Wednesday we had a fridge freezer delivered by your delivery staff they were helpful professional I asked about another product they went straight back to the shop to inquire for me. I had a phone call the next day and the other item I purchased was delivered on Saturday first-class service indeed.

Mrs Myers

Testimonial Ref: 14827

July 2020

Mrs Bateson - Ilkley

Hi Christian,

Just wanted to say thank you to you and your team for helping get my washing machine in place so quickly. The guys who did the installation were great. Will definitely use Whitakers again if the need arises.

Mrs Bateson

Testimonial Ref: 14562

June 2020

Mr Yates - Leeds

I came across Whitakers a few years ago almost stumbling into their excellent service from someone who recommended them. The service has always been second to none advice is always factual and whilst you may (or may not) save a few pounds elsewhere the price is well worth paying. Aftersales is also first-class going the extra mile to sort any problems.

My latest purchase of a freezer was ordered and promptly delivered without fuss. Do yourself a favour support your local retailers and get excellent value in return.

Mr Yates,

Testimonial Ref: 14415

May 2020

Mrs Benn - Shipley

My sincere thanks to all the staff at Whitakers for the fantastic, knowledgable, courteous, friendly and efficient service I received from everyone involved. From the initial phone enquiry through to the appliance installation I cannot speak too highly of the exceptional customer service provided, with some staff (namely Andy and Clifford) going above and beyond the call of duty.  It is rare in this day and age to experience such wonderful, professional service but this company certainly puts customer care at the heart of the business whilst being competitively priced as well. Thank you all.

Mrs Benn

Testimonial Ref: 13900

March 2020

Mr Hanson - Keighley

Washer died last night, rang Whitakers at 2pm. The washer that I wanted was in stock, delivered at 5.15pm.

Now that’s service!  A lovely family run local business. #shoplocal #familyrun #service #happywife

This testimonial was taken from our Facebook page.

Mr Hanson

Testimonial Ref: 14030

February 2020

Mr Penn - Leeds

What a great experience. Having been recommended by a friend, I dealt with Richard online and by email to organise the right products for our kitchen. Richard and Mariusz did a great job installing the new products and adjusting the existing oven so everything was at the same height. A great service, at a great price. We’ll certainly come back next time we need an appliance for the kitchen.

Mr Penn

Testimonial Ref: 13812

February 2020

Mr Mitchell - Bradford

Having ordered a tumble dryer from Euronics, I phoned Whitakers to check on delivery. Luke advised me that their delivery lorry was full for today's deliveries but that he would put it on his small van and make time to deliver it himself. It duly arrived on time this morning and he installed it for me, also helping me to move another heavy item. He then took away all the packaging. This type of service is the difference between a family business and the often "sell and forget" attitude of the multi-nationals. Excellent - 10 out of 10!

Testimonial Ref: 13867

January 2020

Mrs Bell - Ilkley

I wanted to say thank you for the excellent service that you have given me. From ordering, the emails received and the lovely people I have spoken to on the telephone. The final delight was from Maruisz and Andy who were polite, professional and very helpful. They are an asset to your company.

I really liked the 'old school' approach! I will not hesitate to recommend you, as I came to you from a friend's recommendation.

Many thanks to all the team.

Kind Regards,

Mrs Bell

Testimonial Ref: 13534

December 2019

Mrs Town - Baildon

Absolutely love my new oven, the service we received when choosing in-store was fabulous, the price comparison to John Lewis was appreciated. Richard & Maruisz who came to fit were superb.

Highly recommended this shop & after a recent bad experience with a top brand suppliers customer service I feel relieved that Whitakers is now my preferred to go.

Well done & thank you.

Mrs Town

Testimonial Ref: 13380

December 2019

Mrs Illingworth - Baildon

I just wanted to say a big thank you for sorting out the issues with my washer and not resting until you had a result! This is true customer service and I have posted a comment on Facebook to share my satisfaction!!

Thanks again. I appreciate all your hard work.

Kind regards,

Mrs Illingworth

Testimonial Ref: 12919

September 2019

Mrs Varley - Bingley

My fridge freezer broke and within five days Whitaker's delivered another. Top notch service from the shop and the fitters Andy and Mariusz were neat and tidy and informative about my new purchase. Would highly recommend.

Mrs Varley

Testimonial Ref: 12596

July 2019

Mr & Mrs Smallwood - Cleveland

We have never bought a brand new oven before however our advisor Richard from the Shipley store was extremely knowledgeable and truthful with us.  We decided to buy a built-in Neff top of the range oven for our boat not only was it efficient and low power consumption, it cook's very well in a significantly reduced time frame.  Delivery was exceptionally quick, customer service was impeccable, I couldn't recommend this store enough, they are competitive and reasonable, but most of all truthful and honest. Thank you so much very much appreciated.

Mr & Mrs Smallwood

Testimonial Ref: 12504

July 2019

Mrs Skeels - Keighley

Just to say thanks to Mariusz who did the work, he was excellent, as usual.


Elaine Skeels

Testimonial Ref: 12288

June 2019

Mrs Lewis - Shipley

Thank you for your help and advice with the appliances for our tiny kitchen.  I know that I was doubtful about the top loading washing machine but it turns out Richard does know everything ! Thank you for coming to measure and then picking such cracking stuff. Nothing looks out of place in the small space and it all works wonderfully.  You made it perfect.

Mrs Lewis

Testimonial Ref: 11864

April 2019

Mrs Wray - Idle

I recently purchased a hob from a large retailer, only to find it would not fit, and they told me that because I had a 'difficult' sized hob they would not be able to help me. I then saw Whitakers and they could not have been more helpful. They came to my home and measured the broken hob and within hours. They then sourced a hob and offered to fit it within a week, as I had family coming to stay. In my opinion, Whitakers went above and beyond what the large retailer was willing to do. I understand that they do not only supply locally, so I will be recommending them far and wide. I could not stress enough to the engineers how grateful I was for the service I received from Whitakers.

Mrs Wray

Testimonial Ref: 11997

April 2019

Mrs Poynter - Shipley

I have now bought several appliances from Whitakers and have always been very satisfied. You get clear information with no hard sell,  the delivery men come on time, are courteous , friendly and make sure you know how to use the appliance before they go. I’ll definitely go back there next time I need something.

Mrs Poynter

Testimonial Ref: 11857

February 2019

Dr Lidiard - Saltaire

Whitakers customer service is exceptional. I have bought at least 3 kitchen appliances from them and they have always been helpful, but when my washing machine finally died in January they surpassed themselves. They not only found me a model which had all the features I wanted but also arranged a pinpoint delivery slot in my impossibly busy week, which fitted around my other commitments. The 2 people who came to install it were punctual, friendly, polite and so helpful.  All in all - Brilliant!

Dr Lidiard

Testimonial Ref: 11546

February 2019

Mrs Holmes - Menston

I had a new small induction hob and combi oven installed by Andrew and Gareth. The whole process, from initial exploratory discussion to installation was 5 days. Everything happened just as promised. I give them top marks.

Mrs Holmes

Testimonial Ref: 11104

December 2018

Mr Hockney - Ilkley

Once again, exceptional service from Whitakers, moved to a new house and needed a new washer quickly. Speedy delivery, great delivery guys, superb attention to detail. Buy local folks you don’t get service like this from Curry’s, AO or even John Lewis.

Mr Hockney

Testimonial Ref: 10849

November 2018

Mr Hopkins - Harrogate

Just wanted to say thank you for all your help during our alterations and commitment to ensuring total customer satisfaction we really appreciate it.

Kind Regards,

Mr Hopkins

Testimonial Ref: 10362

October 2018

Mrs Martin - Baildon

Fantastic service and value for money, wouldn’t dream of going anywhere else !

Thank you,

Mrs Martin

Testimonial Ref: 10547

October 2018

Mrs Orrell - Brighouse

I just wanted to say thank you for your amazing service and assistance to buy my new washing machine.  Especially during the delivery as my property is particularly difficult to access and the new machine was slightly too large for the space in my kitchen.   Your team were courteous, helpful and happy despite the challenge! I have already recommended you to several friends. A refreshing experience to deal with experienced / knowledgeable advisors rather than ordering online. Thank you.

Mrs Orrell

Testimonial Ref: 10104

August 2018

Mr Maude - Shipley

Just had a replacement dishwasher fitted by Whitakers. What a super efficient, very friendly couple of guys. A credit to you ! Will be using you again for sure when anything needs replacing 5 stars !

Mr Maude

Testimonial Ref: 9978

July 2018

Mrs Smith - Guiseley

Just a note to thank you so much for the excellent service we received from you whilst recently purchasing our new Miele washing machine. Your helpfulness in loaning us a machine while we waited for our new one to arrive and prompt response were invaluable and much appriciated.

Mrs Smith

Testimonial Ref: 9339

April 2018

Mrs Jane - Baildon

I just wanted to say a big thank you for your prompt, efficient & courteous service; a rare event amongst tradespeople these days. 

Thank you to Keith, I am more than happy with your excellent service.

Yours Sincerely,

Mrs Jane

Testimonial Ref: 8840

February 2018

Mr Holmes - Baildon

Dear Mr Whitaker,

I just wanted to send a note to express our gratitude for your prompt and highly efficient service in providing us with our new Liebherr fridge-freezer. Thank you for the time you spent on our behalf arranging the deal. I am sure that we shall have many years of good use which will restore our faith in the product range.

May I also complement your delivery men. They were very pleasant and most efficient in fitting the unit in place.

Yours sincerely,

Mr. M. G. Holmes.

Testimonial Ref: 8499

December 2017

Mrs Milnes - Bingley

Dear Richard,

Thank you so much for fitting the survey in for us at short notice.

However, having discussed things with our builder yesterday, I think I had misunderstood how much of this work could potentially be done by the builder and joiner.  If we get the builder and joiner to do the work, they will also work closely with the electrician that we are using and a plumber that they know, which will essentially mean that we don't have to do any running around or organising on this one, which as we both work full time and we have two young children is a huge advantage for us. We have therefore decided not to proceed with the services you have quoted for.  However,  we are really grateful for you coming out to do the survey and we have been consistently impressed by how helpful, thorough and knowledgeable all of your staff have been.

I will contact Tracey to arrange delivery of the appliances.

Thanks again and best wishes,


Testimonial Ref: 7920

November 2017

Mr Beaumont - Bingley

Good Morning Traci,

I just wanted to thank Richard, Luke and the delivery men, sorry I did not get there names, for all your help with supplying me a new Bosch Fridge Freezer.  I did some research first but as you pointed out;  the size I wanted and the specification is quite rare and consequently expensive to get a 700mm wide X 2200 mm high as not many manufactures do that size but you found it and gave me a great price.  I have used Whitakers  many times before over the years and in fact there is not a domestic appliance in my kitchen or utility that has not come from Whitakers.

I must thank Traci for her understanding, as it took quite a few emails between us before getting the right one, a Bosch. Traci saved me time and money by doing the research on different models, different manufacturers and she even looked at reviews too.  This level of service I have not experienced anywhere else.  When I settled on Traci's recommendation, within a few days the team at Whitakers rang me to say that my huge new Fridge Freezer was ready to be delivered, which by the way was not easy as this thing is big 2200mm high and 700 wide but the guys from Whitakers did a fantastic job they removed my old one which by the way is the same size !! and  disposed of that for me and fitted the new one, not only that but they took all the packing off and carefully fitted it in to my utility, and even fitted all the shelves and removed all of the protective internal packing and told me how it works too. I would not hesitate to recommend Whitakers of Shipley to my friends and family as the company works as a tight knit team delivering 7 star service from the enquiry to the delivery and fitting.

Thank you once again.

Mr Beaumont


Testimonial Ref: 7507

September 2017

Mrs Bibby - Bradford

Excellent customer service, competitive pricing, extensive knowledge of products. Would happily recommend Richard and his team to anyone.

Testimonial Ref: 7771

September 2017

Mr Holland - Surrey

Hi Luke,

Just wanted to say incredible and effortless service from your company. Quick delivery of an oven all the way to Surrey was a nice surprise. Would definitely look to buy from you again and will most definitely be recommending to people.

Thank you so much.

Testimonial Ref: 7564

July 2017

Mrs Patricia Moore - Eastburn


I just wanted to say thank you, for both your excellent engineers and how you managed to get me a good deal on my dishwasher. I will always pass on your details if anyone asks me where to buy or get their appliances repaired. Thank you once again, and please pass my thanks to Mariusz and Andy.

Testimonial Ref: 7457

July 2017

Val Woods - Baildon

Dear Luke

Thank you for the invoice.  The washer is installed and my first load is already in.  The two man delivery/installation team were great;  very friendly and helpful. They were quick and efficient too.

Kind Regards

Val Woods

Testimonial Ref: 7260

June 2017

Mr Marshall - Bradford

We bought an integrated Blomberg fridge freezer from this company, they could not have done anything any better than they did.  The sale,  delivery and installation were all done with great professionalism.  We are very happy with the product and would recommend this company to anybody.  Well done!

Testimonial Ref: 6783

April 2017

Audrey Hopwood - Baildon

Dear Whitakers of Shipley,

Thank you once again for the efficient way you've dealt with my request for a new fridge. The fridge was quickly & efficiently installed within two or three days of my order being taken.

Audrey Hopwood

Testimonial Ref: 6645

March 2017

Shirley Quarmby - Saltaire

The level of customer service provided by Whitakers has been outstanding. In combination with being competitve on price, Richard and his team have demonstrated they are in a league of their own. Richard’s level of knowledge of the products I was interested in made my decision process so much easier alongwith several, free of charge, site visits to ensure I had the right solution for the space available. I was extremely grateful for this support and attention to detail. Nothing was too much trouble. When it came to the installation of my appliances, the installation engineers, Mariusz and Andy, were extremely polite, efficient and skilled at what needed to be done. A slight subsequent adjustment was required to one appliance and this was sorted out by them the very next day with the same efficiency and courtesy. Again, with nothing being too much trouble. Thank you Richard, Luke, Mariusz and Andy. You have a very happy customer!

Testimonial Ref: 6255

February 2017

Hilary Temple - Ilkley

I would like to thank you very much for your work in fitting an oven, gas hob and cooker hood. Once we had made our choice, the order was processed very quickly and the installation completed equally swiftly,  just two days before Christmas. The job was done very efficiently and effectively, but also with due care to detail. The installation of the hood was tricky in that the wall behind the cooker is tiled and it seemed inevitable that the tiling would suffer from the installation of the hood; however, such was the care taken that the tiling looks brand new. The same care was taken with the cooker and hob. The engineer was prompt, courteous, and helpful, explaining everything to me clearly and answering my questions carefully. From start to finish, a perfect job!

Testimonial Ref: 6026

January 2017

Mrs Lepelley - Ilkley

I just wanted to compliment Whitaker's on staff members Andy and Mariusz (Polish Gentleman) who have just fitted our new fridge.  They were courteous and very efficient.  A real asset to your company.  In fact, from the initial telephone enquiry, we have been impressed by your standards and product knowledge .

Many thanks

Mrs Lepelley

Testimonial Ref: 5703

October 2016

Mr Ainley - Menston


Just a quick message to offer you some very positive feedback: Our washing machine broke down recently and a friend recommended you to us. Your response, on the phone and by email, was prompt and professional (Richard & Luke), and the delivery and installation (last Friday, to Menston) were punctual and trouble-free. We thought it would be good to let you know, and we would happily recommend you to others.

Many thanks 

Testimonial Ref: 5568

September 2016

Mrs M Smith - Menston

Dear Richard

A very belated ‘thank you’ for teaching us how to use our Quooker tap!

Our Kettle has become redundant and the speed with which we can produce cups of tea and coffee is amazing.

Yours sincerely,

Margret Smith

Testimonial Ref: 3632

July 2016


I would like to say a massive thank you for all the help I received from Richard in my search for a replacement gas hob. When I couldn't get my chosen model Richard was amazing & went out of his way to find an acceptable option & even delivered it himself. The service was exceptional & I would be very happy to recommend Whitakers to anyone. The hob is now fitted & looks great.  Thank you again Richard; so nice to have such a helpful & personal service

Testimonial Ref: 4069

March 2016

Mrs Pat Sheldon - Wilsden

Andy and Mariusz came today to sort out my fridge freezer. They also checked my washer. Both very polite and helpful. Personal service is everything. I am so glad I dealt with Richard Whitaker.

Testimonial Ref: 3020

February 2016

Mortimer's Coffee House Cafe - Shipley

I have nothing but praise for this shop and it's wonderful staff. My oven broke down today just before I was due to open the shop for business. I ran down to Whitakers and explained my situation. Richard was on it straight away. I had a new oven brought to me and installed before my first customer came in. No disruption to my business what so ever and for a very good price too. I was able to have a little look around the shop as Richard was working to get me what I needed and was pleasantly surprised at the range of things they hold. I would definitely recommend dealing with these guys for anything electrical. Keep it local! Thank you Whitakers, you literally saved my bacon this morning as this is what I was cooking in the old oven before it decided to give up on life.

Testimonial Ref: 2861

August 2015

Carol Watkiss - Rawdon

Fantasic Service, they went out of their way to fit me into their delivery schedules at short notice as I needed a new washing machine urgently. I ordered it at 11.30am and it was delivered and fitted by 4.30pm the same day. Cheerful, Pleasant and efficient fitters. They showed me how to use the new machine in a simple and non techy language and they took away the old machine too.

Couldn't ask for better

Testimonial Ref: 2171

April 2015

J.Phelon & D. Thompson - Cottingley

Dear Sirs

I want to thank you for the excellent customer service we received from your store. In recent years we have purchased several products from Whitakers. I want to express my congratulations and say your in store and post-sales service is a real credit to your business. This week alone we have had a washer and a dryer delivered. The delivery men; Robin & Mariusz did your business proud. They both went out of their way to deliver and then revisit our property to install the products. Robin & Mariusz were extremely polite, helpful and efficient. They, as all your staff do happily remind us what great customer service looks like. We will continue to visit your store and to always recommend it most highly to everyone else.

Our warmest thanks again

Testimonial Ref: 1270

February 2015

Mr Inman

Purchased a washing machine from you guys last week; very competitive price, free delivery and removal of old machine. Inquired on Monday morning via e-mail followed by prompt response within the hour. Purchased on Monday afternoon; machine installed and running by Friday afternoon, now that's good service. Thank you Whitakers I'll be back for future purchases.

July 2012

Mrs Norvill - Birkenshaw


I would like to thank everyone at Whitakers for the efficient and friendly service I received. My new cooker has now been fitted. I am delighted with it especially as it has arrived in time for Christmas.

Wishing you all a Happy Christmas

Nichola Jordan - Halifax

I am just mailing you to say “thank you so very much” for organising to have the installer call to help me remove my fridge drawer. The young man who came was so very helpful and courteous and had the drawer out in no time. He also very kindly gave me a demonstration on how to do the job myself so I can perform the cleaning task in the future.
It is really heartwarming to deal with a company that puts customer service first, not only during the initial purchase process but has outstanding after care service also.
I cannot recommend your company and service highly enough. 

Thank you again

Nichola Jordan

Testimonial Ref: 22467 


February 2024

Mrs O'Farrell - Bradford

The lads (Andy & Kamil) have just been to fit my cooker hood. I’m just emailing to let you know that  all of the engineers that have been have done a brilliant job. They left no mess and took away all the old appliances and packaging. They were all so polite and friendly and I'll definitely be recommending your business to friends and family and will leave a good review. Thanks again. I’m happy to be cooking and baking again. 


Nancy O’Farrell

Testimonial Ref: 23963

February 2024

Mr Mochrie - Leeds

Just a quick note to thank the entire team for the help given when we needed a new tumble dryer. As ever the service was exceptional. Particular praise must go to your two delivery drivers to whom nothing seems to be a problem. You are without doubt in a class of your own in this market. Once again thank you.

Mr Mochrie

Testimonial Ref: 22559

June 2023

Ms Hillian - Keighley

Wonderful service from start to finish, the 2 delivery men were really helpful and nothing was too much trouble for them. I would definitely use yourselves again.

Ms Hillian

Testimonial Ref: 22214

May 2023

Mr Keogh - Glasgow

We bought a range cooker and hood and had the items delivered to stirlingshire in Scotland. The staff who delivered the items were excellent and very careful moving the 140kg range cooker through the house. They were very knowledgable about the products, gave good advice and had time for us, Even after having driven for 4 hours or so to get to us. The after sales support was excellent too.

Special thanks to Richard and they team for their support. Highly recommended.

Mr Keogh

Testimonial Ref: 21662

February 2023

Mr Hume - Ripon

Our first 110 Range was purchased 25 years ago and gave us uninterrupted, faithful and trouble free cooking until April 2022, when we bought our new 110 Range. Sadly the new Range was trouble from the start. Richard Whitaker took immediate responsibility for the problems we were experiencing He asked us to write a letter detailing events, consider which stove we would like to replace it and leave every to Whitaker’s. Eventually our troubled stove was collected and replaced. The only charge was the additional cost involved in upgrading to a new Bertazzoni 110 Range. It is only when something goes wrong that begin to appreciate the real measure of a Company. In our experience Whitaker’s are at the top of that league. Everyone that we have dealt with over the past months have been incredibly helpful, kind, knowledgeable and polite. They work as a seamless team and in our 60/70’s have enough experience to be able to judge. Their price matching works without even having to try it, but above all it is their customer service that has gained two more loyal customers.

Thank you Richard and all the Staff.

Testimonial Ref: 21059

January 2023

Mr Bosomworth - Baildon

Hi Richard,

Just wanted to say many thanks for everything here. The fridge freezer is installed and is exactly what we wanted.

Your delivery team are amazing, they gave me invaluable tips on how to proceed with the installation and left me their number in case I had any questions. I encountered a small issue swapping the direction of the door and they came back round to sort it out for me, absolutely above and beyond. They are a credit to themselves and the company, such nice guys.

We chose Whitakers on recommendations from various neighbours and will be passing on the positivity. Should we need any products in the future we will most certainly be coming to you again.

Best Regards,

Mr Bosomworth

Testimonial Ref: 21406

January 2023

Ms Hewitson - Bradford

My easiest transaction ever. My sister’s fridge ceased to function. I called at Whitakers in Shipley at 09:10 Saturday morning. Great advice from the counter staff. A Bosch fridge was collected from the warehouse and delivered and fitted in my sister’s house near Esholt by 10:30. Kamil was superb. Very friendly and a great personality. Old fridge removed and no packaging left. I wish that all purchases went so smoothly. It does pay to support local shops. Many thanks to all concerned.

Ms Hewitson

Testimonial Ref: 21160

November 2022

Mrs Booth - Yeadon

Hello, just a quick message in praise of Kamil (not sure how to spell his name) - who brought my new dishwasher yesterday and installed it. What a lovely man, bright and cheerful and friendly, but also professional and taking the greatest care in his work. He is a credit to your company. Also thanks to the person who provided me with the deal over the phone. I will definitely recommend your family business to friends and family.

Mrs Booth

Testimonial Ref: 20845

October 2022

Mr & Mrs Moorhouse - Bradford

Hello Richard,

We just want to say a huge thank you for the fantastic advice & service we have received from you and your team over the last few months while planning our new kitchen. The advice you gave us when picking all the appliances was invaluable and now everything is fitted and in place it all looks fantastic. The whole process has been smooth and trouble free and nothing has been too much trouble. We would advise anyone thinking of buying any appliances to go to Whitakers first as you are so competative on price and second to none on service.

Thank you so much.

Mr & Mrs Moorhouse

Testimonial Ref: 19956

September 2022

Mr Richterich - Ilkley

Good Morning Richard,

Just to express my sincere thanks for the prompt and friendly manner in which your team resolved the problem with my newly bought freezer. Exemplary customer service.

Best Wishes to all,

Mr Richterich

Testimonial Ref: 20376

August 2022

Mr Sears - Bradford

Called in today to buy my third Sebo vacuum cleaner from them. Great guys and great service, told them that the last one kept breaking, they assured me anything goes wrong just let them know and they will sort it for me. What more can I ask. Thanks guys.

Mr Sears

Testimonial Ref: 20021

June 2022

Mrs Marshall - Leeds

Fantastic and helpful staff. Couldn’t do enough to help me in the shop. Great fast delivery and installation too.

Mrs Marshall

Testimonial Ref: 19658

May 2022

Mrs Squire - Ilkley

Hi Luke,

Thank you so much for this thing of beauty!

I’d been told it couldn’t be done because of my kitchen being in the cellar so, I’ve been worrying about what I’d do when my old cooker came to the end of it’s life. The guys who installed it made light work of it. They were so kind and professional. It was a pleasure to have them in the house. I’m thrilled and I’ll definitely come back to you when I need my next appliance.

Thanks again,

Mrs Squire

Testimonial Ref: 19682

April 2022

Mr Edyvane - Harrogate

Hello Christian,

Thank you for your service. The cooker was delivered and fitted as agreed.

This is the second time we have used your company, and both times the experience was excellent. The people were friendly and professional, the fitting was careful and faultless. Finally the product is exactly what we were hoping for.

Best wishes,

Mr Edyvane

Testimonial Ref: 19370

March 2022

Mrs Stewart - Leeds

Hi Christian,

Just wanted to say thanks to you and the team, you have all been so helpful, and I really appreciate the discount we got. I am in LOVE with our new cooker, you have made my year!!!!!

Thanks again,


Testimonial Ref: 18861

February 2022

Mr Crabtree - Keighley

Whitakers have been superb!

Recommended by friends & family. I remember my parents shopping there when I was a child. It is no surprise that this family run business is still thriving. As with most purchases for our extension I get at least 3 prices from different suppliers. Whitakers were great from the outset, they provided a really detailed quote & addressed all our requirements at various stages of our reviews of the specs & costs. Their manner was professional throughout, nothing too difficult for them. We were subject to supply chain issues from a leading manufacturer, COVID probably adding to this. Whitakers went out of their way to resolve this & communication was great.

We shall definitely be using Whitakers again.

Mr Crabtree

Testimonial Ref: 17606

December 2021

Mrs Uttley - Bradford

I recently purchased various kitchen electrical products and found the staff to be helpful and very patient. The delivery chaps were also excellent and knowledgeable about the items they delivered. Couldn't have asked for better service and after sales advice. Nothing is too much trouble.

Mrs Uttley

Testimonial Ref: 18266

December 2021

Mr Chaplin - Harrogate

Everything went well on Friday but I just wanted to say how courteous and efficient the delivery men were. I was apprehensive until it was finally installed. I need not have worried. Thanks a lot.

Mr Chaplin

Testimonial Ref: 18524

November 2021

Mrs Bennett - Bingley

Good afternoon,

Just a quick note to comment on your brilliant service.

I was dreading my new dishwasher installation as previous companies had issues and more or less told me it had to be a bodge job to fit it. Last time I ordered from John Lewis online thinking the service would be better. It was not.

Charlie from WH Kershaw recommended you as I was keen to use a local company. I’m so glad he did. Efficient installation and the chap took the time to go through all the pros and cons of each appliance setting. That has never happened with previous companies.

He said he had a busy day ahead but I wasn’t made to feel rushed at all. 

As a local business owner myself I know people are quick to complain but slow to praise and therefore I wanted to let you know how pleased I am with all aspects of your service. 

I wouldn’t hesitate to recommend you now and don’t plan to use any other company but Whitaker’s going forward.

Mrs Bennett

Testimonial Ref: 18357

October 2021

Mr Robinson - Shipley

Just a quick mail to say they were absolutely spot on and did a great job on the fridge install, and cupboard removal. Great pair of lads and I’m pleased with the outcome.

Mr Robinson

Testimonial Ref: 17937

August 2021

Mr Akbar - Shipley

Excellent service. Had a vacuum repaired and also had a Miele washing machine and dryer installed and Richard was very knowledgeable and advised us in the right direction to purchase the products that suited our needs. Also offered to lend a washing machine until our new machine arrived which was fabulous and a great help. I have not seen any other companies doing that. Definitely will go back for business and highly recommended. Great professional team.

Mr Akbar

Testimonial Ref: 17522

August 2021

Mr Sly - Derbyshire

Great Company with very personal customer service. Traditional honest values I would trust.  The price was also very competitive which was an added bonus.

Mr Sly

Testimonial Ref: 17458

June 2021

Mr Jobbings - Baildon

Dear Whitakers,

As agreed, Mariusz returned this Wednesday to fix our dishwasher that, unfortunately, displayed a fault.

He was excellent.  Polite, professional and thorough.  He certainly is an asset in the quality of support work he provides and we hope you can pass on our feedback to him too.

We’re pleased to report the dishwasher appears to be working fine again after Mariusz identified the problem.

Mr Jobbings

Testimonial Ref: 17013

April 2021

Mr & Mrs Wiffen - Otley

Just to let you know the cooker hood fitted perfectly Richard and we are very impressed with the power it has. We can fry sausage & onions without the smell now! The man who fitted it was excellent and so polite. He really is a credit to you. Thank you again.


Mr & Mrs Wiffen

Testimonial Ref: 16814

March 2021

Mrs Hance - Essex

Dear Luke and Richard,

I just wanted to say a big "Thank you" for the first class service I received from you both. You are both amazing, answering all my questions and the patience you have shown.

You've gained a customer for life!

Mrs Hance

Testimonial Ref: 16207

January 2021

Mr Whittaker - Ilkley

I would like to register my thanks for the prompt and efficient service recently to my integrated fridge door. The gentleman who surveyed the problem was knowledgeable and diagnosed the solution immediately. It comprised of a bit of old fashioned "fettling" with the frame, together with minimal parts at a very reasonable cost.

The timing turn around of the repair was minimal, we were kept in the picture all the way through, totally different to the original supplier we contacted but who simply didn't want to know. So Whitakers is now my go to supplier for all repairs and purchases for your range of goods, you will not be my first port of call... but my only port of call.

Please thank the gentleman concerned, first class service all around.

Kind Regards,

John Whittaker

Testimonial Ref: 16508

January 2021


From the initial phone call with Richard to the two guys who arrived to fit my new appliance, I have received first class service from this company. I cannot fault the workmanship - they had to make alterations to the plinth in my kitchen in order to fit the appliance and I was worried this would be broken. I need not have been concerned, you cannot tell anything has changed. Well done guys! I am super impressed with everything they have done and shall definitely be using this local company again. A 5* service.

Thank you,

Mrs W.

Testimonial Ref: 16262

December 2020

Miss Forest

I phoned to enquire about a fridge and Keith was brilliant, offering excellent advice with a cheery attitude. Nothing was too much trouble. Although I wasn't able to go ahead on this occasion (not your fault, I needed the item straight away and you didn't have any stock left) I won't hesitate to use you in the future.

Testimonial Ref: N/A

November 2020

Mrs Osborn - Wakefield

Hi Richard,

We have been using the beast (Samsung American fridge/freezer) nearly a month now and we love it! Everything is super cold, we can see exactly what we have and readily available ice for the G&T is a happy plus.

On our final push to finish the (3½ year) renovation of our bungalow we had oak laid throughout the house and together with the beast the kitchen is pretty impressive.

The Dyson you recommended is perfect for this floor, light and easy to use it's a delight and I can vacuum the whole house quickly.

I just wanted to say thank you for getting us to this stage. We love it.

Hope all is well with you.

Mrs Osborn

Testimonial Ref: 15024

October 2020

Mrs Hart - Ilkley

Hi Richard,

I just want to say how lovely and how professional the two men were who came to install our dishwasher today. I will definitely be using Whitakers for all our appliances from now on. I have had bad experiences using companies like Curry’s and Appliances Online in the past and the service I have had from Whitakers had been fantastic from start to finish. I will be in touch re a new freezer shortly!

Mrs Hart

Testimonial Ref: 14984

July 2020

Mr Waugh - Ilkley

What a great experience dealing with Richard and others at Whitakers. From ordering to installation of our fridge freezer everything went to time and as planned. Many thanks to you all. Would certainly recommend your company. Thank you all.

Mr Waugh

Testimonial Ref: 14532

June 2020

Miss Lukats - Ilkley

This company could not have been more helpful or efficient. I got a new washing machine from them today. Unlike the bigger companies, they are also still able to remove your old machine and set up your new one. The price was also very competitive. I wasn't quite sure what to get after looking at the website so I called them and they were really helpful.

Miss Lukats

Testimonial Ref: 14474

May 2020

Mrs Bourgeois - Ilkley

Maruisz and Andy were great as ever and we are delighted with the machine.  Great service from you again.

With all good wishes.

Mrs Bourgeois

Testimonial Ref: 14150

March 2020

Mrs Berry - Skipton

What a pleasure to deal with Whitakers. A family run business giving excellent service and they are also competitive on price. We purchased a new dishwasher and Mariusz and Andy came to do the installation. They were both courteous, efficient and helpful. A special thanks to Mariusz and our appreciation, who came at short notice when we thought we had a problem which, in fact, turned out to be something quite simple! Thank you to all.

Mrs Berry

Testimonial Ref: 13786

February 2020

Mrs Danby - Halifax

Yesterday two men from Whitaker’s delivered a tumble dryer. Their names were Mariusz and Andy, they restored my faith in human nature, being kind, chivalrous, and cheerful Whitaker’s are very lucky to have these two men. They deserve a pay rise, thank you both.

Janet Danby

Testimonial Ref: 13979

February 2020

Mrs Carey - London

This is just a note to thank you for your work on behalf of my brother. He now understands how meals are cooked in the oven and is very happy with the arrangement. You certainly fulfilled the promise of the warm recommendation given to us.

Yours Sincerely,

Mrs Carey

Testimonial Ref: 13653

January 2020

Mrs Morris - Edinburgh

What superb service. I just wanted to say how impressed I have been with every aspect of dealing with your company. I chose to place an order for a 90cm range cooker and hood with you because of the helpfulness of your staff when I phoned, and I have not regretted it. You delivered exactly what I ordered, (to Edinburgh) when you said you would and kept me informed throughout. All this and you still managed to be £450 cheaper than John Lewis. Your customer care is exemplary - every single person I have spoken to in your company had upheld the same high standards. I cannot recommend you highly enough.

Mrs Morris

Testimonial Ref: 13664

January 2020

Mr Shaw - Brighouse

We have purchased an oven previously from Whitakers and the service was brilliant and therefore when we required a new kitchen with several appliances we decided again to visit Whitakers and had an in-depth conversation about what we needed and Richard gave his expertise and knowledge of products. All seven items were delivered when they said and perfect condition. They also removed to old appliances without any fuss. One of the products we ordered was out of stock and we were informed they had upgraded the hob but forgot to tell us. We would wholeheartedly recommend this company as the service they provide is exemplary and definitely provide a personal touch. They do not sell you a product you don't need but listen to the customer and their budget. A skill that other competitors do not have.

Mr Shaw

Testimonial Ref: 12836 / 12777

December 2019

Mrs Gowlett - York

I am pleased to say my Miele induction hob was delivered in style by Richard yesterday afternoon as arranged and installed later by an electrician friend. I used it last night and was very happy.

As I mentioned to Richard, I am very impressed with the service I have been given by Whitakers, I will have no hesitation in contacting you for future purchases or recommending you to my friends.

Many thanks for your efficient and courteous attention.

Best wishes,

Mrs Gowlett

Testimonial Ref: 13329

November 2019

Mr & Mrs Page - Ilkley

We recently purchased a Bosch Dishwasher from Whitakers. Good price, excellent service and a pleasure to find a local company that puts the customers needs first. We will use again and spread the word. Thank you.

Mr & Mrs Page

Testimonial Ref: 12464

July 2019

Mrs Brewster - Bingley

I felt I must write this email, on behalf of myself and my family to express our sincere thanks to you and your staff for the delivery of a washer and fridge freezer on the 4th July, to my Mothers address.

It was a delight, right from the start, when visiting your store and placing the order with you. We would definitely recommend Whitakers to friends and family and will have no hesitation in purchasing goods for ourselves, should the need arise.

I would especially like to say a massive "THANK YOU", to your Installation team, who did a fantastic job. Nothing was too much trouble and they were so professional and efficient. They showed so much patience and kindness throughout their visit, we were in awe of them both. Well done and all the best for the future. Once again, many, many thanks.

Kind regards,

Mrs Brewster

Testimonial Ref: 12467

July 2019

Mrs Keville - Brentford

Absolutely fantastic. Consistently better price than anywhere else I tried on all four items I was after.  But even more impressive than the price was the excellent customer service. I had a full response to my original enquiry with hours which continued with brilliant communication throughout the ordering, processing and delivery.  I honestly can't speak highly enough about the service we received only wish I knew about you sooner. Thank you very much.

Mrs Keville

Testimonial Ref: 12050

June 2019

Miss Jackson - Rodley

I just want to feedback how great the two men were who installed my washer/dryer the other week. They were really helpful and nothing was too much trouble.

Miss Jackson

Testimonial Ref: 12021

May 2019

Mrs Conway - Bingley

After having a new washing machine and fridge supplied last year by Whitakers, I had no hesitation in choosing this top class local company for a new oven and hob.

I was not disappointed. The customer service is exemplary. Nothing is too much trouble. As on the previous occasion, the delivery and installation were textbook perfect.

For personal reasons, I had to cancel the first date for installation but Whitakers were most sympathetic and more than happy to reschedule at my convenience.

I am delighted with my new appliances and wish to thank all concerned for their skills, expertise, courtesy and good care.

Mrs Conway

Testimonial Ref: 11861

April 2019

Mrs Puddy - Bingley

I have just had a new integrated fridge installed and the two gentlemen that fitted it were amazing, nothing was too much trouble.  I have no idea why I have never thought of using Whitaker’s before but from now on I won’t use anyone else. I thought they would be more expensive than other companies but they price match all their products. Absolutely brilliant from start to finish.   

Mrs Puddy

Testimonial Ref: 11673

March 2019

Mr Abideen - Bradford

Facebook Review:

They are the best in class for personable, professional and efficient service. I had appliances ordered and fitted for my parent's kitchen and they were really helpful throughout. They price match where possible. Just ask. Cannot praise them highly enough. Thank you.

Update: I'm ordering another set of appliances which Luke is assisting me with. Richard was instrumental in the last order with great recommendations. I have no wish to go anywhere else.

Mr Abideen

Testimonial Ref: 11684

February 2019

Mr Riley - Keighley

Called on Thursday afternoon about our washer which had died. The Bosch engineer said it was beyond repair. Rang and asked if Whitaker’s had one available. Pleased to say they had, Richard said it would be possible to deliver that afternoon. At 6:00pm the two guys arrived with the new washer.  Excellent service ... did exactly what it said on the tin.  Will definitely use them again.

Mr Riley

Testimonial Ref: 11262

December 2018

Mr Mochrie - Leeds

What a refreshing change! We needed to change our under counter fridge and freezer but of course, the design of appliances has changed since we last bought ours so we needed some help with product choice.  We visited the big chains and various online sites but all we were presented with were problems to the point we gave up several times. Then somebody recommended Whitakers. We got the help we needed a friendly service and they were prepared to hold the products in stock until our kitchen work was complete. The sales staff are highly knowledgeable and the price was competitive. Then we come to the delivery which we always dread in this sector as inevitably somebody finds a problem blames it on the salesperson and you then start having to argue with everyone. Whitaker's delivery team did find problems but resolved each one and with a smile. Fantastic.  It is great to deal with a company where the delivery staff are knowledgeable and clearly proud of the company they work for.  Overall a sensational experience. We will be back. 

Mr Mochrie

Testimonial Ref: 10800

November 2018

Mr Steel - Otley

Wonderful service from initial enquiry through to product installation. Difficult to imagine how they could be bettered.

Mr Steel

Testimonial Ref: 10701

October 2018

Mr Wilson - Horsforth

I recently purchased a washer dryer from Whitakers.  I was presented with several options, all suitable for my needs with varying differences between each model.  The staff, especially Luke, were all very knowledgeable and demonstrated how the machine worked.  They were the most competitively priced so there was no need to price match anywhere else on the internet, which they said they would have done anyway. I would definitely recommend to anyone else looking for white and brown goods and will definitely be using them again. 5 stars.

Mr Wilson

Testimonial Ref: 10783

October 2018

Mrs Finch - Chorley

Hi Richard,

Just to let you know, I have collected the pans from my neighbour. Thank you for delivering them.  It has been a pleasure doing business with your company and will certainly keep your details for future reference.   Also, please thank Luke and Tracy for their help.

Mrs Finch

Testimonial Ref: 10383

October 2018

Mrs Myers - Silsden

I would just like to say how happy we were with your service yesterday.  Our fridge freezer needed replacing  and you did just that,  the same morning, what a relief with the weather being so hot.  May I also say your two men did an excellent job and were very helpful and friendly.  We will definitely use you again when we need to buy a new appliance. Thank you so much.

Mrs Myers

Testimonial Ref: 10018

July 2018

Mrs Gazey - Leeds

Further to my phone call today,  I wish to comment how delighted I am with my appliance purchase.   It is excellent quality and looks very presentable!

The service I received from walking in the shop to the installation today has been first class.  I have made several purchases from your company over the last 12 years and yet again sales and delivery personnel were lst class.

Thank you,

Mrs Gazey

Testimonial Ref: 9942

June 2018

Mr Tonks - Bradford

Dear Sirs,

Just a card to thank you for the way you dealt with my Lec fridge which had ceased to operate yesterday morning.  I had contacted another company prior to yours, but it was repairs only and did not do sales.  I told them of my problem but was not convinced by their answers. It was only after that I rang yourselves, that you asked me to check if the plug was out of the socket. To my horror and eventual relief, that was the only fault. The first time this has happened in 55 years at this address!  I am very grateful and therefore felt I should send this to you.

Yours Faithfully,

Mr Tonks

Testimonial Ref: 8993

February 2018

Mr Firth - Stoney Ridge

Dear staff at Whitakers,

You recently installed a new oven and dishwasher for my father and mother in law, Mr and Mrs Firth of Stoney Ridge.  I am writing to express sincere thanks and gratitude for the fantastic service provided throughout.

From my initial enquiry and informing you of the state of health they are both in, every aspect was handled with such consideration and tact.  Everyone at the showroom was very helpful and polite, making them feel at ease.  The installation took place exactly as planned, with both installers continuing the courteous, efficient and friendly service. Communication throughout was excellent, with everything we had asked for being done. This very personal service, combined with matching the best price around means we won't hesitate to recommend you to anyone we know.

Please pass this message to all concerned.

Many thanks, Matt Firth.

Testimonial Ref: 8733

January 2018

Mrs Gazey - Leeds

Now have my 4th kitchen appliance from Whitakers of Shipley ! Excellent service and Mariusz who delivered was so efficient and helpful. Good advert for the firm.

Testimonial Ref: 8346

November 2017

Mrs Gatenby - Harrogate

First class service, first class guys. My hob died a week before I was due to move out of my apartment. Less than 24 hours after contacting Richard I had a new hob fitted.. beautiful and it didn't break the bank. Honest, quick, reliable and lovely people what more could you ask for? 

Testimonial Ref: 8112

October 2017

Mrs Batson - Baildon

I was truly impressed with the service given by Andy and Mariusz from Whitakers. Very professional and very friendly. Wonderful! Not to mention the advice given to help me choose my oven!

Thanks Whitakers :-)

Testimonial Ref: 7507

September 2017

Mr Gibson - Gilstead

My wife and I have used Whitakers for more than ten years for our domestic appliances, as well as the kitchen appliances for our rental properties. 

I have complete faith in Richard and his team to advise on the right product, offer a competitive price and provide a level of service that simply does not exist with many other retailers. 

I am always happy to recommend Richard and the team at Whitakers of Shipley. 

D Gibson

Testimonial Ref: 7427 

August 2017

Mr Bedwell - Wakefield

Dear Richard,

I just wanted to take the time to send you a profound Thank You for your excellent and incredibly fast response to my urgent phone call on Thursday evening 6th July.

British Gas had just told me that could not visit that day as confirmed due to their engineer being out of area and that they could not actually get to see me until the following Tuesday. This was totally unacceptable as I have a rather old washing machine that was leaking water all over the kitchen floor.  I decided that I finally needed to bite the bullet and get a new machine however I needed a good quality machine replacement and needed to have it plumbed in and the old one removed as soon as possible.

When I rang you Thursday evening I fully expected that you would not be able to get a machine installed until the next Monday at the earliest however I was very pleased that not only could you call me back within a few minutes with the exact make and model I required, at a price better than available online I may add, but you also fitted me into your very busy schedule and came over to see me on the Saturday afternoon.

It was an awkward integrated unit but you speedily removed the old machine with a minimum of fuss and fitted the new machine in a very short space of time and completely cleared up after yourselves.

Such exceptional service and customer care is very rare to find nowadays and I felt it was the least I could do to send you an e-mail to express my thanks. 

You can rest assured that whenever any of my friends , family or colleagues mention they need any sort of kitchen appliance I will personally recommend you in the highest terms.

Thank you once again.

Testimonial Ref: 7454

July 2017

Mr & Mrs Magee - Burley in Wharfedale

Dear Luke

We were very impressed with the service your men gave today.  My wife said there could not have been any less fuss or the job,  any better done.  Thank you;  we will certainly use you in future.

Kind regards, 

Peter Magee

Testimonial Ref: 7384

July 2017

Sylvia Kenny - Ilkley

Five star service from Whitakers. Keith arrived promptly following our request to repair our washing machine.  He was professional, efficient and friendly.  He identified the fault, ordered the parts and returned to complete the repair as soon as the parts arrived.  Excellent communication throughout with Keith and Luke who kept us fully informed throughout the process.  Outstanding customer service which exceeded our expectations.

Many thanks

Testimonial Ref: 7141

May 2017

Charl Uys - Bingley

Having used Whitakers of Shipley on many occasions, I felt confident to seek advice from them when planning my kitchen remodel. I outlined my kitchen design space, financial limitations and basic requirements.  What I received in return was excellent advice on the range of products that would best suit my needs; From the Neff oven (with a hide-n-slide + self-cleaning function) to the Fisher & Paykel Twin Dishdrawer (which works beautifully in narrow galley kitchens ) I was more than impressed. The product which I was most excited about was the Quooker Boiling Water Tap.  Having access to instant boiling water and being able to do away with some ‘counter clutter’ while saving money on heating was one of the best suggestions yet – It has become somewhat of a party trick and a talking point.

The team at Whitakers delivered everything on time and with great care. Support and advice was also freely offered when I needed help during the installation process.  

I can’t rate Whitakers of Shipley highly enough.  My  new kitchen looks spectacular,  they worked within my budget and exceeded my expectations. I’m already planning my next purchase - no high end kitchen is complete without some superb KitchenAid appliances.

Charl Uys

Testimonial Ref: 6064

March 2017

Lesley Johnson - Wrose

I purchased a washing machine from Whitakers on Tuesday. Richard Whitaker told us they could fit on Thursday between 10am - 12pm, Andy and Mariusz arrived bang on 10am; what lovely young men they were, nothing was too much trouble. My washing machine is integrated. They had to take the door away for some alterations and said they would bring it back next week but they did the alterations in their dinner hour and brought it back the same afternoon. Congratulations Whitakers on such good customer relations and workmanship.

Mrs L Johnson

Testimonial Ref: 6525

February 2017

Mike Hargreaves - Guiseley

Just to let you know how pleased we are with the new cooker and the friendly, polite and very efficient service provided by your staff whilst fitting the appliance.

Testimonial Ref: 6398

February 2017

Judith Turner - Bradford


Just wanted to say a big thank you for all your help with our new washing machine. The guys that fitted it yesterday were very helpful, quick and efficient. They even did a quick repair job on the plinth which I hadn't asked them to do.

Happy New Year to everyone,

Judith Turner

Testimonial Ref: 6182

December 2016

Mr Smart - Halifax

Hi Richard

We just want to let you know what a good job your chaps did in delivering our fridge freezer yesterday afternoon. They negotiated our tight kitchen entrance with careful thought.

Mariusz the Polish guy was especially endearing and perfectly reflected Whitaker's customer service ethos - ie that nothing was too much trouble! It was clear that English wasn't his first language, but his temperament and communication skills were absolutely spot on.

Testimonial Ref: 5406

October 2016

Carl Williams - Penarth, Wales

Brilliant customer service from Richard at Whitakers.  I purchased an ex display integrated coffee machine and at first,  I was concerned that because it was ex display that it may have some superficial damage to it but Richard was true to his word and when it was delivered it was perfect and exactly how he described it.  On top of that I had other issues with installing other appliances which I didn't purchase from Whitakers,  but Richard was only to pleased to help and advise as well so just want to say a huge thanks and I wouldn't hesitate to purchase from you again.

Testimonial Ref: 5095

July 2016

Paul Shakeshaft - Yeadon

What fantastic customer service we received. Order and paid for on Monday and up & running in the salon on Tuesday morning. Great customer care. Thank you so much and we will definitely be using you again!

Paul Shakeshaft,

Salon Owner, Yazz Number One Hair Studio, Leeds

Testimonial Ref: 4335

March 2016

Miss Katie McFadden - Calverley

Hi Richard,

I just wanted to pass on my thanks and positive feedback about Luke and the service we have received from him over the last couple of weeks.
We initially met Luke when we came into the shop with quite a broad brief. Very quickly, he helped us to know what options were available. He took our details and the next day emailed us with a very comprehensive quote. Since then he has emailed us with very clear quotes, setting out several options he could offer us. I cannot speak highly enough of him.
Please pass on my thanks. I have no hesitation whatsoever in recommending him and indeed your company to others in the future.

Thanks again,


Testimonial Ref: 4177

February 2016

Mrs Harding - Baildon

I cannot give Whitakers of Shipley customer service enough praise. Their help, advice & efficiency are second to none.

Their willingness to help provide the individuals needs are outstanding. They are extremely efficient and understanding. They spent time listening to the customers requirements & do everything within their power to make sure you get the correct appliance to suit the customers needs.

Very grateful thanks

M. Harding

Testimonial Ref: 3322

October 2015

Anna Pye - Gomersal

Dear Richard,

Thank you so much for sorting ot my fridge freezer today.  Your lads were early and so polite and helpful.  They were extremely careful and made a very thorough job of fitting the lovely fridge freezer.

Please thank them again from me, they are a credit to your company.

Kind regards,

Testimonial Ref: 2638

July 2015

Lindsay Dobby - Shipley

Hi Richard & Team 

Thank you so much for your fantastic service - The washer is working fine and thank you for coming out on a Saturday Evening. My family has been buying appliances from you for decades and your service never waivers - great staff. You are always my recommendation to anyone for anything. My partner and I run a small specialist business ourselves and service at a fair (not the cheapest price) is what sorts the wheat from the chaff.

Many thanks to you all once again.

Testimonial Ref: 2088

April 2015

A Weller

Thoroughly professional and friendly service. Excellent knowledge on all electrical products in store. Delivery on products was prompt and on day specified. No hard sell and guidance on product/s required. Will recommend Whitakers to anyone wanting a competitive price, quality electrical items and after sales service.

Thank you very much.

September 2012

E. Crunden - Keighley


just a quick email to say how impressed we were with the courteous and professional manner of Mariusz and Keith who installed our new dishwasher today. This was no surprise as we have bought an appliance from you before and would not consider going anywhere else. Your level of customer care from initial telephone contact to delivery and installation is excellent.

Many thanks.

June 2012

J. Shaw - Brighouse

I was very impressed with the service given by Whitakers, from ordering, delivering and fitting. They did what they said, which is rare in this day and age. Generally service is poor from other companies, not by this company. Brilliant, thanks very much.

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